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Grow Repeat Business
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grow-repeat-business
How to Create Consistency in Your Customer Service
Building strong relationships with your customers is one of the most crucial aspects of starting and running a…
Make 2021 the Year of the Customer
This is a story about the importance of amazing customer service. Sometimes, entrepreneurs can get too caught up…
The Basics of Creating a Useful Return Policy for E-Commerce Growth
If you run an e-commerce business, know that your return policy tells customers how much you’re willing to…
Damage Control: How to Handle Negative Reviews and Turn Your Critics into Fans
Every entrepreneur will face a poor customer review at some point, whether the critique is fair or not.…
4 Ways to Etsy-fy Your Customer Experience
There are two types of online shopping experiences: the fast and free necessity purchase and the personalized boutique…
Why Now is the Right Time to Pursue Earned Media
The COVID-19 pandemic has slowed activity for small businesses nationwide, as social distancing and quarantine continues, and consumers’…
How to Leverage Customer Insights to Drive New Customer Acquisition Strategy
At its core, leveraging customer insights lets your business look into the hearts and minds of current and…
Try These 10 Proven Tactics to Increase Your E-Commerce Sales
Now more than ever before, entrepreneurs and small business owners are realizing the power of e-commerce compared to…
3 Ways Stories Establish Trust, Truth and Loyalty in Business Today
As entrepreneurs and leaders, we talk a lot about the importance of communication. We’ve built up an arsenal…
3 Smart Ways Businesses Can Collect Customer Feedback
Customer feedback is one of the most valuable forms of data entrepreneurs can obtain about their consumer base,…
Why Sustainability Matters in Business
As you’re building your business, you’ll find yourself juggling many essential tasks. Product design, website management, bookkeeping, marketing…
The Dos and Don’ts of Client Retention
One of the most powerful growth engines is net negative churn. When you have net negative churn, the…
How Your Startup Can Capitalize on Holiday Sales
Bring on the tinsel, the lights and the magic of the holiday season! Why? The “most wonderful time…
3 Tips for Explosive Startup Growth
Since the dawn of the unicorn era, startups have been chasing the elusive status that only the crème…
3 Simple Steps to Maximize Your Earnings This Small Business Saturday
As an entrepreneur, you may know that Small Business Saturday is a big deal in the small business…
How to Calculate and Use Your Customer Lifetime Value to Increase Sales
The headlines continue getting worse and worse for the retail sector, as the rate of retail closures now…
5 Ways to Totally Impress Your Clients on the Phone
You've impressed your prospective client enough for him or her to pick up the phone. Now what? Here are a few surefire ways to make a stellar first impression over the phone.
Weighing the Pros and Cons: Should You Sell Your Products on Amazon?
If you run an e-commerce business, you know how challenging it can be to consistently attract new customers,…
How Personalization Can Help You Stay Ahead of the Curve
The following is excerpted from “Customer-Driven Disruption: Five Strategies To Stay Ahead of the Curve” by Suman Sarkar. Published…
6 Ways E-Commerce Startups Can Compete with Amazon Shipping (and Win)
Although it may seem like ages ago, many of us remember what an ordeal it was to order…