Lily Palaj is vice president and client executive, employee benefits, at Kapnick. In her role as client executive, her primary focus is on delivering solutions and excellent service in the employee benefit insurance segment. Her career experiences have made her a well-rounded benefits expert. Working on the carrier side of the industry gave her detailed knowledge of the ins and outs of the business, while her time as the director of facilities and capital management for a large chain of senior living facilities gave her the ability to truly understand and empathize with the needs and concerns of business owners.