Browsing Category

Customer Satisfaction

447 posts

The art of customer satisfaction, from building trust and relationships to captivating your audience.

5 Tips To Ensure Consistent E-Commerce Store Growth

E-commerce is growing at an exceptional rate. The industry amounted to an incredible $6.5 trillion in value globally in 2023. By 2027, the global space will be worth nearly $10 trillion, according to expert predictions....

byLucy Manole

April 25, 2024

Workers looking at documents in an office

How to Increase Sales with a Customer Satisfaction Analysis

For any business, customer satisfaction should be a priority. After all, your customer satisfaction levels directly impact customer loyalty, repeat purchases, brand reputation, and ultimately your overall success. Satisfied customers will spread the word...

byPohan Lin

April 15, 2024

How to Start a Loyalty Program in 5 Easy Steps

One of the best ways to grow your startup business it to create a loyalty program. Rewards programs remain one of the most efficient methods for startups to reward existing customers and keep them coming...

byRay Clopton

April 9, 2024

4 Elements of an Effective Seasonal Marketing Campaign

The holiday season is an interesting time to observe marketing trends within any industry. On the one hand, consumers are shopping more than any other time of the year, and on the other hand, there’s...

byJustin E. Crawford

November 3, 2023

6 Things All Entrepreneurs Should Do in November

With fall in full swing, most entrepreneurs’ thoughts turn to the essential work that comes alongside the changing seasons. This means closing out the year on a high note, getting geared up for the holiday...

byMeredith Wood

November 2, 2023

How to Create Feedback Surveys to Increase SaaS Customer Success

The current SaaS market is growing at a CAGR of 17% and is expected to touch $171 billion in 2023. Cutting would require overcoming high competition and pivoting to customer success. SaaS companies must focus...

byHazel Raoult

August 9, 2023

Woman wearing headphones on her computer

How to Balance the Human Touch with AI in Customer Service

Customer service has always been an important part of any business's growth strategy. But as technology continues to improve and more AI tools become available, it can be difficult for businesses to know how to...

byAlexandra Wilson

July 18, 2023

3 Trends in Dining (and Takeout) that Restaurants Need to Know

Whether you are in the restaurant game or maybe considering it—or even if you are just someone like us at StartupNation who likes to eat—a new study delivers intriguing data about how Americans are dining...

byColin McMahon

December 15, 2022

How to Leverage Customer Insights to Drive New Customer Acquisition Strategy

At its core, leveraging customer insights lets your business look into the hearts and minds of current and potential buyers. Tapping into customer insights offers a way to take the pulse of your target audience,...

byRachael Baihn

October 26, 2022

Focus on Your Loyal Customers, the Rest Will Follow

When starting a new business, many of us tend to focus our time and effort on scaling and getting more and more customers on our website or through the door. As founders, we should be...

byJonathan Kelley

October 18, 2022

Consumer Behavior in the New Normal: How to Better Serve Your Customers

Due to the pandemic, changes in consumer behavior have emerged across all areas of our lives. For example, more people are now shopping online than ever before: U.S. e-commerce sales grew 44% in 2020, and...

byShay Berman

September 27, 2022

How the On-Demand Economy is Affecting Small Business

One universal truth will prevail long after the era of COVID-19. This pandemic has forever changed how people do business and drastically impacted the current state of the world economy. One way the pandemic changed...

byJordan Bishop

September 8, 2022

Here’s Why Customer Service is the Heart of E-Commerce

Now more than ever, consumers have high expectations. Regardless of demographic, customers demand fast, reliable, impressive service. And, in some ways, the e-commerce world is at a bit of a disadvantage when it comes to...

bySimon Slade

August 23, 2022

How 12 Successful Business Titans Set Themselves Apart From the Competition

Personally and professionally, it's harder than ever to stand out and make yourself heard. These industry leaders and advisors in The Oracles reveal how they differentiate themselves from their biggest competition. 1. Solve a problem and know...

byThe Oracles

August 8, 2022

How Small Businesses Can Enhance the Customer Experience

It is difficult to overstate the impact that the rise of e-commerce has had on the customer experience. From pre-purchase to post-purchase, and everything in between, the digitization of business has helped to make the...

byNik Korba

August 2, 2022

How Your New E-Commerce Brand Can Drive Exponential Growth

As retailers worldwide make the shift to e-commerce, how can your business follow suit? Total e-commerce revenue is expected to reach $4.2T in 2020, a pie that startup companies are sure to want a piece...

byRohan Thambrahalli

July 27, 2022

WJR Business Beat: A Cautionary Tale About Social Media Marketing (Episode 444)

On today's Business Beat, Jeff Sloan shares sobering and cautionary news about how online shoppers use social media and what businesses must do to regain their trust. Tune in below to learn more: ...

byStartupNation

July 25, 2022

3 Effective Revenue Strategies to Use When Starting a Business

LinkedIn cofounder Reid Hoffman once said that starting a company is like jumping off a cliff and assembling the airplane on the way down. Indeed, founders and their teams often have to navigate multiple complex...

byKent Gustavson and Randy Baker

July 21, 2022

Use This Ultimate Growth Strategy to Get Your First 100,000 App Users

Even if you’ve landed on a winning idea for a new app, you’ll need a strategy to get downloads and regular, sustained usage in a highly competitive market. We’re here to help by sharing the...

byTim Waldenback

July 20, 2022

Avoiding Dumb Decisions in a Smart Tech World: Here’s When to Listen to Your Gut

Technology has become the backbone of how modern businesses function, with all types of organizations using tech applications to manage nearly every aspect of operations, from customer service to employee engagement. Whether using smart tech...

byRikki Roehrich

July 15, 2022