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To better support employees in their work, People’s Emergency Center (PEC) needed to equip staff with reliable, user-friendly devices that seamlessly incorporate leading innovation into their daily lives regardless of their tech skill levels. The organization also wanted strong support so that if IT issues arose, it could quickly get back to its mission.
As a small nonprofit, PEC needs to know that device issues will be resolved quickly. “Any device downtime negatively impacts the people we serve,” said Kelly Durand, PEC director of organizational learning. “The reliable devices and support services that Dell Technologies provides are critical.”
PEC has a powerful mission: to promote individual self-sufficiency and help the community of Philadelphia by providing housing, social services and quality-of-life support. To accomplish this mission, PEC employs a staff of over 100 people who work in a variety of environments, including home offices, an emergency shelter and community members’ homes.
PEC employees were using seven-year-old devices, and it was time for a refresh. The organization needed reliable and user-friendly technology to support staff with a range of tech literacy levels. The ideal solution would enable employees to better perform their jobs with a combination of hardware, software and support.
“We help people change their lives, and the reliable devices from Dell Technologies enable us to do that.”
Kelly Durand, director of organizational learning, People’s Emergency Center
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