Dan Sachs

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Dan Sachs is the president of Meerkat Restaurant Advisory, an A-list hospitality advisory group. He is a professor of entrepreneurship, hospitality management and service leadership at DePaul University as well as the Entrepreneur in Residence at DePaul's Coleman Entrepreneurship Center. He has an AB from Harvard College and a master's degree from the Parisian culinary school Ecole de Cuisine La Varenne. He lives in Chicago, IL.
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What Your Startup Can Learn From FreshBooks’ Rockstar Customer Service

The following excerpt is adapted from “The Million Dollar Greeting” by Dan Sachs. Apollo Publishers, 2018. Mike McDerment: “The culture is way bigger than me. It’s not a cult of Mike here.” Dan Sachs: “Well it started out that way, more or less.” Mike McDerment: “I don’t think [of it] as a cult of Mike. I...