David A. Hiatt is director of franchise development and director of leadership for Organizational Excellence, at Sandler Systems, Inc. He is the author of "From The Board Room To The Living Room: Communicate With Skill For Positive Outcomes." He wrote "Yes, You Can Take a Day Off" with Susan Hance Sykes, a nationally recognized sales and management performer in the technology sector. She supports business leaders by sharing firsthand experience in hiring, developing, and managing sales teams, growing market share, and setting business-acquisition plans. Susan can be reached at [email protected].