Maria Ross

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Maria Ross is the founder of Red Slice, a consultancy that advises solopreneurs, startups and fast-growth businesses on how to build an irresistible brand story and authentically connect with customers. Her newest book, "The Empathy Edge," hit bookstores in October 2019.
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Why Empathy Makes Your Customers Love You More

The following is excerpted from The Empathy Edge: Harnessing the Value of Compassion as an Engine for Success (A Playbook for Brands, Leaders, and Teams) by Maria Ross, 2019, Page Two When you encourage empathy...