Maria Ross

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Maria Ross is the founder of Red Slice, a consultancy that advises solopreneurs, startups and fast-growth businesses on how to build an irresistible brand story and authentically connect with customers. Her newest book, "The Empathy Edge," hit bookstores in October 2019.
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Why Empathy Makes Your Customers Love You More

The following is excerpted from The Empathy Edge: Harnessing the Value of Compassion as an Engine for Success (A Playbook for Brands, Leaders, and Teams) by Maria Ross, 2019, Page Two When you encourage empathy among your workforce and parlay that mindset outward to customers, your company will thrive. Why? Because empathetic businesses better understand...