M. Alan Shapiro

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M. Alan Shapiro is the CEO of Executive Boutique Call Center, an outsource call center and BPO provider that offers tremendous value and expertise in helping its customers with their multi-channel customer service, tech support, lead generation, and back-office support. Since 2008, he has been helping his clients’ companies grow by providing them with high-quality and reliable outsourcing services from their two offices in Cebu, Philippines.
employee experience
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Employee Experience: Culture, Involvement and Career Development

Businesses focusing on customer experience is a given. After all, no business will thrive, or even succeed, without the support of the market it seeks to capture. But ensuring customers remain happy with your products and services is not the be-all and end-all of effective business management. Or at least it should not be. An...