Monica Eaton-Cardone

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Monica Eaton-Cardone is an international entrepreneur, speaker and author. She possesses more than two decades of experience in the e-commerce space as both a merchant and service provider, and is one of the world's leading experts on payments and consumer disputes. Monica is the Co-Founder and COO of Chargebacks911®, a global risk mitigation firm helping online merchants optimize their profitability through chargeback management. Chargebacks911 has more than 350 employees globally, with offices in North America and Europe.
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6 Tips to Help Find Empowerment Through Embracing Failure

Launching a business is an exciting, and challenging, prospect. Unfortunately, there will always be times at which you experience unexpected roadblocks as an entrepreneur. It might be misplaced trust in an unreliable partner, lost revenue, or economic upheaval that puts your venture on shaky ground. Regardless of the specifics, you must understand that mistakes and...
return to the office
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How to Safely Return to the Office During COVID-19

In some areas of the world, lockdown orders are lifting, businesses are reopening, and many are hoping for a return to normalcy. As a leader, it’s a daily balancing act. I need to run a business, but I also need to ensure my employees are protected and have a safe work environment. The response to...
Customer Lifetime Value
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How to Calculate and Use Your Customer Lifetime Value to Increase Sales

The headlines continue getting worse and worse for the retail sector, as the rate of retail closures now more than doubles that of new store openings in the U.S. Despite these and other concerns, though, reports that we’re in the midst of a so-called “retailpocalypse” are a bit exaggerated. According to the National Retail Federation,...