LISTEN: Customer Service Critical to Retaining Customers
Great products alone are not enough to keep customers loyal. It takes great products and great customer service…
LISTEN: How to Take Control of Fake Reviews
Jeff and Kristin discuss how Amazon is taking on the serge of fake reviews, fighting AI with AI.…
Bommarito Bakery: Where Staff Are Family
Jeff Sloan talks with the four sisters who now run Bommarito Bakery, a beloved community business started by…
LISTEN: Is Owning a Franchise Your Next Business Move?
Jeff Sloan meets with Jeff Shafritz, a franchise consultant, to discuss franchising and the possibilities for those that…
LISTEN: Middle-Aged Working Women are Happier Later in Life
Jeff, Kristin and Mark discuss the recent research that suggests middle-aged married women who work are happier later…
LISTEN: Helicopter Parents Showing Up in the Workplace
Jeff, Kristin and Mark discuss how helicopter parents are now inserting themselves into their child’s place of employment.…
LISTEN: Influencer Marketing Impact Starting to Decay
86% of consumers are more likely to trust a brand that uses user-generated content to influence their purchase…
LISTEN: Biggby Cofounder Discusses Taking Your Business from Chaos to Calm
Jeff speaks with Mike McFall, co-founder of Biggby Coffee, regarding his newest book, “Grow: Take Your Business from…
LISTEN: Do You Rate Products or Services Online?
Jeff, Kristin and Mark discuss product ratings and whether or not they matter. Tune in to News/Talk 760…
LISTEN: E-Commerce in the US is Heating Up
One emerging sector of online retail showing promise as a channel is known as live commerce. Think of…
LISTEN: Having a Side Hustle is Making Employers Angry
Jeff and Kristin discuss the era of the side hustle. Who has one? What are they doing? Does…
How Iron Fish Became Michigan’s First Farm-Based Distillery
Iron Fish is Michigan’s first farm distillery, growing grain and distilling spirits. It’s now attracting over 125,000 guests…
LISTEN: New Study Supports Podcast Marketing Effectiveness
Podcasts deliver a high return on ad spend with more than two thirds of U.S. marketers saying, for…
Corrigan Oil: Where the Quintessential American Dream is Still Alive
The quintessential American Dream is still alive at Corrigan Oil in Brighton, Michigan. Corrigan Oil has been family…
LISTEN: Consumer Household Debt on the Rise
According to the New York Fed’s quarterly report on household debt and credit, total household debt climbed a…
LISTEN: Key Digital Drivers of Consumer Purchases
One of the biggest challenges small businesses face is how to drive attention and awareness to your business.…
LISTEN: How Many Hours Each Week Do You Spend on Emails and in Meetings?
Jeff and Kristin breakdown how many hours each week people spend on emails and in meetings. Tune in…
Treetops Resort: From Humble Ski Hill Beginnings to 3,300-Acre Year-Round Resort
From its humble beginnings as a 179-acre ski hill to what is today, a 3,300-acre year-round resort. A…
LISTEN: The Psychology Behind Online Shopping
Jeff, Kristin and Mark discuss why online shopping is so addicting. Tune in to News/Talk 760 AM WJR…
LISTEN: A New Status Symbol in Corporate America
Jeff and Kristin discuss a new status symbol in corporate America: the ability to keep raising prices. Tune…