LOL! Oh, Really?

Latest posts by StartupStella (see all)

Since I set up my home office, I still like to e-mail my former cubicle inmates, most of whom are pretending to be working.
I confess: I miss a little of the office prattle. When I crack jokes in my e-mail with one friend in particular, she’ll respond with “lol”.
That stands for “laugh out loud.”
Or, when I’m really on my game, she’ll write, LOL. All caps. Bold.
I always feel validated when I would read those little initials, like I’m the Chris Rock of the virtual set.
Then, I read some startling statistics.
Did you know that 65 percent of the people who write “lol” are not laughing out loud? Did you know that 20 percent aren’t even smiling? Furthermore, 35 percent of those who wrote LOL are not laughing out any louder than those who wrote the little-letter lol?
It’s really a case of e-phoniness—the electronic form of the polite laugh, or the boss-told-a-joke belly laugh that is designed to giggle your way out of the downsizer’s noose or, at least, gain release from extra work over the holidays. 
Well, I left all that office political intrigue behind the day I opened up my own business and I will not take any electronic brown nosing from now on. Not on my watch!
From now on, I don’t just take lol’s for granted.
I always respond with AYSYALOL IWP.
"Are you sure you are laughing out loud? I want proof."

And remember:
Your customers are always right. Even the crazy ones. Which should explain your mental state as a small business owner.


“Startup Stella contributes to this blog from her two-dimensional world, which you can learn more about by visiting this cartoon strip StartupNation created to share Stella’s quirky but classic entrepreneurial epiphanies with you.”

Previous Article

More on Making Hay While the Sun Shines

Next Article

What's better - street cred or straight dough?

Related Posts
sales team strategy
Read More

The Best Investments to Improve Your Sales Team Strategy

Creating and maintaining a thriving business depends on the success of sales performance. Essentially, the effectiveness of your sales team at generating revenue is directly related to the success of your business. Keeping your sales team motivated and helping them maximize their performance can be challenging, but with the right tools and investments, you can...
Read More

WJR Business Beat: The Customer Is King (Episode 412)

On today's Business Beat, Jeff Sloan tells small businesses what they need to do to keep customers happy. Tune in below to learn more about the Raydiant survey results on what consumers want:     Tune in to News/Talk 760 AM WJR weekday mornings at 7:11 a.m. for the WJR Business Beat. Listeners outside of...
Read More

Small Businesses That Own Their MarTech Can Edge Out the Competition

Adjustments to data protection regulations and Big Tech's revamping of how applications and third-party brokers acquire data sets have upended the world of user data management and remarketing. Big Tech, GDPR, privacy browsers and different privacy compliance standards are removing the user data of billions of users from the control of third-party marketing providers that...
brand awareness
Read More

5 Ways Technology Can Improve Brand Awareness

Brand awareness is more important than ever. Without it, customers can’t differentiate between your business and the competition. As a result, whether they shop in-store or online, they may not remember your company after a purchase, even if they like the products you sell. Brand awareness is especially important for startups, which need to quickly...