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Profitable Startups with Big Impact: PCIA and the Westbank Company

This episode of StartupNation Radio is brought to you by Pappas Financial 

On today’s episode of StartupNation Radio, Jeff is joined by frequent co-host, Norm Pappas, president and CEO of Pappas Financial. Together, they interview Mike Cosgrove and Phaedra Wainaina.


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First up, the two chat with Mike Cosgrove, president and CEO at Professional Concepts Insurance Agency (PCIA), a business that has provided specialized insurance products to professional service companies for 32 years.

During the interview, Mike discusses:

  • The types of businesses PCIA works with
  • What startups need to think about related to business insurance
  • The type of insurance every business out there needs, regardless of industry
  • The importance of cyber liability insurance, and what it covers
  • How COVID has impacted the insurance industry

Listen to the interview below: 



Next up, Jeff and Norm interview Phaedra Wainaina, founder and CEO of the Westbank Company, a full-service consulting and strategic planning organization.

During the interview, Phaedra discusses:

  • How the Westbank Company takes small businesses with a social enterprise focus and walks them through the process of starting a business
  • Her background in law and how she transitioned to business
  • Starting her first business at the age of 14
  • The wide range of clients Westbank Company serves
  • What social impact investing means, and examples of clients she’s currently working with
  • How the COVID pandemic has impacted her business

Listen to the interview below: 


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In addition to weekly StartupNation Radio programming, tune in to News/Talk 760 AM WJR weekday mornings at 7:11 a.m. for the WJR Business Beat. Listeners outside of the Detroit area can listen live HERE.

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