wjr business beat

WJR Business Beat with Jeff Sloan: Detroit Metropolitan Wayne County Airport Ranks No. 1 (Episode 116)

Airline passengers rank Detroit Metropolitan Wayne County Airport as the best mega airport in North America, according to a new study from J.D. Power.

The 2019 North America Airport Satisfaction Study conducted by J.D. Power surveyed just over 32,000 U.S. and Canadian travelers focusing on six metrics, from airport accessibility to the baggage claim service.

Tune in to this morning’s WJR Business Beat to hear more on the significance of these findings from Jeff: 


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“DTW is an American airport success story. A decade ago, it was a very poorly rated airport. Today, they’re at the top of the mega category.”

– Michael Taylor, the travel intelligence lead at J.D. Power, on DTW’s top ranking

Tune in to News/Talk 760 AM WJR weekday mornings at 7:11 a.m. for the WJR Business Beat. Listeners outside of the Detroit area can listen live HERE.

Are you an entrepreneur with a great story to share? If so, contact us at [email protected] and we’ll feature you on an upcoming segment of the WJR Business Beat!

WJR Business Beat Transcript

Good morning, Paul.

Well, this is certainly some good news for our region, both for lifestyle reasons, as well as for businesses in Southeast Michigan. Airline passengers rank Detroit Metropolitan Wayne County airport as the best mega airport in North America, according to a new study from J.D. Power.

The Motor City’s airport emerged as the winner among mega airports followed by Minneapolis-Saint Paul; and then in third, Las Vegas International Airport.

The 2019 North America Airport Satisfaction Study conducted by J.D. Power surveyed just over 32,000 U.S. and Canadian travelers focusing on six metrics, from airport accessibility to the baggage claim service.

Michael Taylor, the travel intelligence lead at J.D. Power had this to say:

“The rise of Detroit Metropolitan Wayne County Airport to the top isn’t much of a surprise. They’ve been near the top of the mega rankings the last few years. DTW is an American success story,” Taylor said. “A decade ago, it was a very poorly rated airport. Today, they take the top spot in the mega category.”

Now, why is this important? Well, first Detroit is a hub through which many travelers pass through and from which some get their only impression of Detroit and the surrounding region.

Airports are a gateway into a region and create that all-important first impression. The better the experience, the more likely people’s willingness to come here will be. And that translates to revenues for our region, as well as fostering local businesses here.

And certainly, while business travel is down currently due to the COVID crisis, future business travel will return and the DTW gateway into our region is another reason to be proud that you are from Detroit.

I’m Jeff Sloan, founder and CEO of StartupNation.com, and that’s today’s Business Beat on the Great Voice of the Great Lakes, WJR.

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