Marco’s Pizza has achieved greater overall sales growth and profitability by encouraging every employee to rise above their job description to identify, care about and solve customer concerns.
While participating at a panel at the International Franchise Association’s annual convention, Bryon Stephens, President & COO, Marco’s Franchising, LLC dba Marco’s Pizza shared how they achieve high levels of employee accountability. Their unique on-boarding program is a requirement of all employees and credited with creating a company culture of accountability.
By encouraging every employee to rise above their job description to identify, care about and solve customer concerns they have achieved greater overall sales growth and profitability.
By focusing and rewarding employees that focus “above the line” they have benefited their bottom line.
By getting rid of negative thoughts and actions such as:
- “It’s not my job”
- “CYA”
- “Wait & See”
- Finger pointing.
- Waiting to be told what to do.
Manager’s at Marco’s pizza recognize and reward employees who take ownership of their actions and are accountable to both the buseiness’ bottom line and customer experience.
When giving employees feedback they used a Focused Recognition tool that links the behaviors observed and how the Employee made a difference to the company by “seeing, owning, solving and doing” what was right for their business.
As you consider ways to improve your own employee accountability and revise your reward and recognition programs, I encourage you to look at franchise systems like Maco’s Pizza. Their program has proven results! You too can improve your employee programs and link rewards in ways that will have a direct benefit to your bottom line.
Special thanks to the International Franchise Association’s for inviting StartupNation to their annual convention and Bryon Stephens, President & COO, Marco’s Franchising, LLC dba Marco’s Pizza shared how they achieve high levels of employee accountability through implementing a new on-boarding process for all employees.
