In 1984, Sam founded Centratel, the number one commercial telephone answering service in the nation, located in Bend, Ore. With a background in engineering and publishing, he is a telephone answering service industry consultant, writer and speaker, and has served as president of several regional and national answering service organizations.
Sam is author of the book Work the System: The Simple Mechanics of Making More and Working Less, published by North Sister Publishing, Inc. in April 2008. He also founded and directs Kashmir Family Aid, a 501C3 non-profit that aids surviving school children of the Northern Pakistan and Azad Kashmir earthquake of October 8, 2005.
Originally from upstate New York, and an Oregonian since 1975, he is married to Linda Carpenter. He has a daughter and two grandchildren. He and Linda are also in the process of launching an Internet business that promotes communication between absent adults and their children and grand children. Outside interests include climbing/mountaineering, skiing, cycling, reading, traveling and writing.
Several years ago we had our house remodeled. Immediately after, we “flipped” another house. In both cases, numerous subcontractors, both experienced and inexperienced, did the work.
Linda was the interior designer. I was the general contractor.
In this world of framers, plumbers, electricians, roofers, and concrete specialists, there is an interesting commonality among inexperienced subcontractors: It is difficult to communicate with them. Phones go unanswered, messages are left but no return call is forthcoming, or voice mailboxes are full.
Generally, the contractor has “gone missing.”
How do these people stay in business?
The dysfunctional communication system is a reflection of the new contractor’s chaotic personal methodology in which he or she is so wrapped up in fire-killing and “doing the work,” that insidious inefficiency remains invisible while it gobbles up the bottom line. It’s a subconscious miscalculation in which unhappy customers are relegated to the list of “those things that can’t be measured, and therefore have no value.” The owner of this business must make a perspective adjustment or the business will fail. (And, per the statistics, the huge majority of them do fail).
Sam Carpenter is author of the book, Work The System: The Simple Mechanics of Working Less and Making More.