Browsing Tag

customer management

6 posts
point of sale
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The Point of Sale Playbook: Your Guide to Winning

Years ago, an entrepreneur would use a time clock for his or her employees to clock in and clock out, a pen and notepad with hundreds of line items to count their inventory, and a clunky legacy system cash register to ring up sales. Now, an iPad point of sale cash register system can do...
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Institutional Sludge

As most of you know, we travel a great deal for our business endeavors with StartupNation. There's no denying it, air travel is just undeniably stressful at times. However, we recently traveled on one of those “no frills” airlines and found to our surprise that the experience was less stressful than it tends to be...
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Bad Customer Service Goes a Long Way in the Wrong Direction

This happens only once in a great while, but when it does it really especially stands out – in a terribly bad way. I actually boldly announced in a small business establishment this past weekend to anyone within earshot that I will never ever return to that particular place of business again because of the...
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Is the customer always right?

This evening we received an email from an irate customer who had no reason to be. He was challenged when accessing one of our digital products, and closed the email off with "How much is YOUR time worth?" The insinuation was insulting, especially given the degree of customer service we had shown him prior to...
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A dead iPod leads to a small business tip of the day …

My iPod died. It was about a month ago and I've been doing without for the first time in many months. 11 months, it turns out. The reason I know it's been 11 months is that this weekend I finally got around to taking my ipod to the Apple store at the local mall where...