Institutional Sludge
01 Mar 2007
As most of you know, we travel a great deal for our business endeavors with StartupNation. There’s no denying it, air travel is just undeniably stressful at times. However, we...Read More
Bad Customer Service Goes a Long Way in the Wrong Direction
08 Jan 2007
This happens only once in a great while, but when it does it really especially stands out – in a terribly bad way. I actually boldly announced in a small...Read More
Is the customer always right?
23 Jul 2006
This evening we received an email from an irate customer who had no reason to be. He was challenged when accessing one of our digital products, and closed the email...Read More
More than being nice–customer service is key for home-based internet businesses
10 Mar 2006
If you own, or consider starting a home-based internet retail business or are a reseller for a manufacturer of goods, Great customer service is essential. Make sure all the links...Read More
A dead iPod leads to a small business tip of the day …
06 Feb 2006
My iPod died. It was about a month ago and I’ve been doing without for the first time in many months. 11 months, it turns out. The reason I know...Read More
