It’s Just the Way We Do Things Around Here When the “Shall I do it now or later?” question comes up for a new Centratel staff member,… bySam CarpenterNovember 5, 2008
Measuring the Body Here’s an excerpt from Sam Carpenter’s book Work The System: The Simple Mechanics of Making More and Working… bySam CarpenterOctober 24, 2008
Gone Missing Several years ago we had our house remodeled. Immediately after, we “flipped” another house. In both cases, numerous… bySam CarpenterOctober 22, 2008
The Cardiovascular Equipment Sign-Up System Here’s a remove-the-system-altogether scenario. It’s the ultimate in simplifying things. My staff and I take delight in chucking… bySam CarpenterOctober 16, 2008
Losing Key Employees In my small business, Centratel, each of our half-dozen key management people has had several years of on-the-job experience.… bySam CarpenterOctober 14, 2008
Installing a Preventative System Sometimes we install a system and it doesn’t do much. We achieve the desired effect by the mere… bySam CarpenterOctober 8, 2008
The Roots of America. The Roots of Your Business. It’s Sunday, September 6, and Linda and I are in Philadelphia. We stand in a pouring deluge –… bySam CarpenterSeptember 12, 2008
The Curse of the Blackberry: A Subtle yet Virulent Anxiety “In the past 20 years, the lure of instant gratification has gripped the youngest half of our population.… bySam CarpenterSeptember 4, 2008
Focus on the System, Not the Product It seems logical the manager’s total efforts should be focused on the product or service itself; that all… bySam CarpenterAugust 26, 2008