Communication in the Workplace: Quality versus Quantity

Latest posts by Sam Carpenter (see all)

“The quality of your communication equals the quality of your life”
–          Anthony Robbins

The sense I have developed over the years is that quantity of communication is more important than quality of communication. Of course, this refers to sensible discourse between two parties. It is no good if one spews unlimited information while ignoring the other side, or if the content is inane.

Quantity of communication connects to any success or failure. Is someone talking and someone else listening? Or, is there silence? Simply looking at world affairs confirms that between nations, the degree of cooperation is in direct proportion to the amount of two-way communication occurring. Paranoia ensues if exchange is limited. 

It’s the same in a marriage or a workplace relationship. More communication leads to better efficiency, stronger cooperation, and deeper trust. Between two people—or between two nations—if silence reigns, problems will arise in the relationship, or there will be no relationship at all. 

If lots of communication occurs, the quality will take care of itself. For instance, sometimes I am at a loss for agenda topics for our weekly staff meetings because our regular communication is so thorough. Nevertheless, we have our Monday morning meetings even if we just chat about an impending marriage or someone’s camping trip. It keeps us in touch and we feel like a team. We laugh, and that alone is worth it. We keep the meeting short, though. We have work to do.

A caveat (there’s always a caveat…) to the idea that quantity trumps quality: communication with oneself—one’s own personal self-talk. Here, excessive internal communication is a problem, especially in Western culture. We examine, re-examine, dissect, and massage our personal thoughts, endlessly wondering, what is the problem? Is he (or she) angry with me? Did I say something wrong? Did I do enough? Do I need medication? Am I a good person? Arrgh! We could do well to act more and self-ruminate less.

– Telecommunications expert Sam Carpenter is a veteran entrepreneur, author, and small business guru. For more on his recent book, Work the System: The Simple Mechanics of Working Less and Making More, see

Previous Article

eBay : Cry Havoc! And Let Slip The Dogs Of War!

Next Article
travel mistakes

Cleaning Up (After Canines)

Related Posts
Read More

WJR Business Beat: Job Switchers Rewarded with Higher Pay (Episode 406)

On today's Business Beat, Jeff Sloan talks about how it's going to be more difficult and costly for small businesses to hire the best talent because job switchers during the pandemic have seen significant salary hikes. Tune in to today's Business Beat for more:   Tune in to News/Talk 760 AM WJR weekday mornings at...
startup team
Read More

5 Strategies for Building a Great Startup Team

The way you treat your employees, their time, skills and abilities in the early phases of your union as a team influences the rest of your company's course of action. Mark Zuckerberg once said, "The most important thing for you as an entrepreneur trying to build something is, you need to build a really good...
pitch videos
Read More

How Pitch Videos Can Help Your Startup Get Funding

When you’re about to launch a startup, gaining the interest and support of startup investors is an important element in becoming a successful brand. These days, videos are a great way of communicating information and landing you anything from seed funding to crowdfunding. After all, a great pitch video can grab your investors’ and consumers’...
Read More

A Q&A with Ryan Close of Bartesian: Creating and Marketing a Game Changer

Bartesian started as a dream for Ryan Close. But in just a few years, his cocktail company had 975% year-over-year growth and more than $50 million in sales. The business is a media darling and has been featured in such publications as Forbes, Esquire, People and others. And not just every product lands on Oprah's...