Wiki Software: What Your Small Business Must Know
There are several important factors for all enterprises: Saving time, money and productivity are the main goals, which all strive to achieve. With the development of numerous new technologies, workflow has significantly changed during the last two decades. Wiki software plays a significant role in business data management nowadays, as it provides several important benefits for...
Top 10 Help Desk Software Programs for Small Businesses
A help desk software suite lays the foundation for customer support. It enables desk support agents to communicate with customers by responding, receiving and processing service requests. The top 10 help desk software that can be helpful for small business and enterprise are as follows: ProProfs ProProfs provides an online knowledge-base software. Small businesses and...
How to Succeed in Pleasing Your Customers
Pleasing your customers is important to staying in business! We all know how hard it is to motivate your team when it comes to putting the customer first. You get excuses such as “I’m an introvert”, “I’m not a people person” or “No thanks”. However, talking to people, and treating them properly isn’t something that...
5 Ways Knowledge Base Software Improves Executive Decision Making
Make better decisions with knowledge base software Knowledge base software is frequently touted for its features that improve the customer service experience. This is not surprising, as reducing call center load and improving customer service are two of the main reasons many companies purchase the software in the first place. But customer-facing roles aren’t the...
Growing Your Small Business: Six Expert Tips
Businesses of all sizes are constantly looking for ways to expand both their offerings and their reach. For small businesses in particular, growing must often be accomplished on a shoestring budget. Here are six tips from the experts on smart ways to grow your small business. 1. Believe in yourself The power of belief, especially...