Wiki Software: What Your Small Business Must Know

31 Jul 2016

David Miller

David Miller is an educational researcher who has several years of experience in the field of teaching, online testing and training. He is associated with prestigious universities and many leading educational research organizations.

There are several important factors for all enterprises: Saving time, money and productivity are the main goals, which all strive to achieve. With the development of numerous new technologies, workflow has significantly changed during the last two decades. Wiki software plays a significant role in business data management nowadays, as it provides several important benefits for businesses around the globe.

First major application

The development of wiki software began as programmers around the world needed a better collaboration tool. After a couple of years had passed, a wider application of this software was realized and it found its way to the foundation process of a now well-known website, Wikipedia. The power of the system lies in the fact that it is extremely easy to use.

It is extraordinarily scalable and all these features were perfect for utilization in a corporate setting, especially for companies that count thousands of employees and millions of customers.

No need for new employees

Corporate wiki software is a perfect tool and extremely easy to use, which means there is no need to acquire specialized employees for the software.

If you want to help cover the basics quickly, a short training course will get your employees ready to use wiki software. This is very important for businesses, as there are no increasing investments for corporate wiki software.

Time saving

Saving time is extremely important for small businesses, which is why corporate wiki software is becoming increasingly popular. Wiki software allows for employees to communicate more easily with each other. As all the project information is always accessible, problem solving and information editing and improvement are quite easy for any one of your employees.

Another situation in which wiki software saves time is new employee training. As the system can endlessly scale, it is possible to create libraries of valuable information for new employees. Instead of organizing special training courses for them, they can simply be pointed to the library, which contains all the important information about the workflow of the company and the right approaches that they ought to take.

This does not only save time, but money as well, which is a perfect way of utilizing existing resources within your company.


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Increased productivity

The fact that this system is accessible from any type of platform ensures that productivity is significantly increased. Your employees can better utilize the time they spend commuting, but more importantly, you can rely on freelance teams who will be able to work on projects according to the information provided from your wiki software database.

Due to the fact that multiple people are responsible for updating the database constantly, a certain sense of teamwork is created, which strengthens relationships within the company. As productivity is of great importance within every company, incorporating wiki pages is a great way of improving productivity.

Collaboration

One of the best features that wiki software offers is collaboration. As the use of wiki software is extremely easy, anyone can make their contribution to the company’s database. Increased productivity, as well as saving time and money are all a lot easier to do if proper collaboration takes place. The content that is created for wiki software can be edited at all times by other employees.

This creates a clean database for your company which is full of valuable data. All the edits can be easily monitored and you can see who had made them. This is also a good way of tracking people who are putting in the extra effort to make the database more resourceful.

Improved customer relationship

While wiki software is great for creating a detailed database for your employees, it is also perfect for significantly improving customer satisfaction. The fact that it can scale endlessly shows that it enables your employees to create astounding FAQ pages. There are literally no limits to the amount of questions you can answer.

This is very beneficial for all of your customers, as well as your business. The key to every business is a community of satisfied customers. This ensures business growth over time, which makes corporate wiki software a must within companies of all sizes.

Wiki software: summary

These are only some of the ways in which corporate wiki software can be useful for business. No matter the line of work, as the company grows bigger, wiki software is a must. There are simply too many benefits for both the employees and the company as a whole. If you are not relying on this type of solution, you should seriously start using it, as it is going to save your company time and money while making your staff far more productive.

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