5 Benefits of Live Chat for Ecommerce Platforms
Effective communication is one of the cornerstones of successful ecommerce brands. This is true whether you’re running a…
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Customer Satisfaction
445 posts
The art of customer satisfaction, from building trust and relationships to captivating your audience.
How to Drive Customer Loyalty Through Exceptional Post-Purchase Experiences
The only thing better than a new customer is a returning one. Giving people a reason to come…
6 Things All Entrepreneurs Should Do in November
With the 4th quarter well underway (how did that happen already?), entrepreneurs are turning their thoughts to the…
How to Leverage Customer Insights to Drive New Customer Acquisition Strategy
At its core, leveraging customer insights lets your business look into the hearts and minds of current and…
3 Trends in Dining (and Takeout) that Restaurants Need to Know
Restaurants are roaring ahead in 2024, following a strong 2023, with the National Restaurant Association forecasting more than…
Customer Intelligence: Benefits, Strategies and Challenges You Need to Know
How well do you know your customers? Simple market research is all well and good, but it won’t…
5 Tips To Ensure Consistent E-Commerce Store Growth
E-commerce is growing at an exceptional rate. The industry amounted to an incredible $6.5 trillion in value globally…
How to Increase Sales with a Customer Satisfaction Analysis
For any business, customer satisfaction should be a priority. After all, your customer satisfaction levels directly impact customer…
How to Start a Loyalty Program in 5 Easy Steps
One of the best ways to grow your startup business it to create a loyalty program. Rewards programs…
4 Elements of an Effective Seasonal Marketing Campaign
The holiday season is an interesting time to observe marketing trends within any industry. On the one hand,…
How to Create Feedback Surveys to Increase SaaS Customer Success
The current SaaS market is growing at a CAGR of 17% and is expected to touch $171 billion…
How to Balance the Human Touch with AI in Customer Service
Customer service has always been an important part of any business’s growth strategy. But as technology continues to…
Focus on Your Loyal Customers, the Rest Will Follow
When starting a new business, many of us tend to focus our time and effort on scaling and…
Consumer Behavior in the New Normal: How to Better Serve Your Customers
Due to the pandemic, changes in consumer behavior have emerged across all areas of our lives. For example,…
How the On-Demand Economy is Affecting Small Business
One universal truth will prevail long after the era of COVID-19. This pandemic has forever changed how people…
Here’s Why Customer Service is the Heart of E-Commerce
Now more than ever, consumers have high expectations. Regardless of demographic, customers demand fast, reliable, impressive service. And,…
How 12 Successful Business Titans Set Themselves Apart From the Competition
Personally and professionally, it’s harder than ever to stand out and make yourself heard. These industry leaders and…
How Small Businesses Can Enhance the Customer Experience
It is difficult to overstate the impact that the rise of e-commerce has had on the customer experience.…
How Your New E-Commerce Brand Can Drive Exponential Growth
As retailers worldwide make the shift to e-commerce, how can your business follow suit? Total e-commerce revenue is…
WJR Business Beat: A Cautionary Tale About Social Media Marketing (Episode 444)
On today’s Business Beat, Jeff Sloan shares sobering and cautionary news about how online shoppers use social media…