When starting a business, make yours one that gets the job done with one phone call

You know the weekend is over when your spouse heads out the door to the office and hands you a plunger while giving you a kiss goodbye. I don’t know about you, but something in the universe made time run double fast for me in the past few days. I did many things, but can’t believe it’s over already, and while I’m anxious to get back to my work, I am left with a list of chores a mile long to cram into every spare moment.

Maybe I’m getting old and cranky, but it seems to me that I have to do everything twice. I’ve probably complained to you about it before, but I truly believe going the extra mile to make your business an exception to the rule of mediocrity is a Key Move to making your start up successful.

I’m happy to pay someone else to clean my gutters, but I have to find someone who will return my call, then actually show up to do the job. This will be my third try. I bought a new sliding screen door at the nearby home superstore, but it doesn’t fit, so I have to find a company that hasn’t been squeezed out of business by the national chains who can actually get or create a screen that fits. The birds ate most of the grass seed I threw in the empty patches, so I’ll have to throw out some more. I need a hair cut, but the stylist I like is off today. I’ll have to call back again tomorrow–said the man who answered the phone. The dog needs a haircut too. The Kindergarten needs a cake. The mom I carpool with can’t drive the kids today. And the idiots at my ISP are threatening to turn off my service because I owe them $3. (I paid them before they send me a notice that my payment was late, which probably has something to do with the fact that they are in Texas but receive all their mail in California?!?!).

Here is my call to action: Be the company that gets the job done on the first call. Make sure whoever answers the phone has a clue. If you have an answering machine, return the calls you receive promptly. When someone calls with a problem, resolve it, don’t ignore them because its easier.

I feel better now. Thanks for being around my water cooler!

Total
0
Shares
Previous Article

4 Tips to Help Your Startup Business Manage Shipping

Next Article

Southwest Airlines Ticket Winner!

Related Posts
sales team strategy
Read More

The Best Investments to Improve Your Sales Team Strategy

Creating and maintaining a thriving business depends on the success of sales performance. Essentially, the effectiveness of your sales team at generating revenue is directly related to the success of your business. Keeping your sales team motivated and helping them maximize their performance can be challenging, but with the right tools and investments, you can...
Read More

WJR Business Beat: The Customer Is King (Episode 412)

On today's Business Beat, Jeff Sloan tells small businesses what they need to do to keep customers happy. Tune in below to learn more about the Raydiant survey results on what consumers want:     Tune in to News/Talk 760 AM WJR weekday mornings at 7:11 a.m. for the WJR Business Beat. Listeners outside of...
MarTech
Read More

Small Businesses That Own Their MarTech Can Edge Out the Competition

Adjustments to data protection regulations and Big Tech's revamping of how applications and third-party brokers acquire data sets have upended the world of user data management and remarketing. Big Tech, GDPR, privacy browsers and different privacy compliance standards are removing the user data of billions of users from the control of third-party marketing providers that...
brand awareness
Read More

5 Ways Technology Can Improve Brand Awareness

Brand awareness is more important than ever. Without it, customers can’t differentiate between your business and the competition. As a result, whether they shop in-store or online, they may not remember your company after a purchase, even if they like the products you sell. Brand awareness is especially important for startups, which need to quickly...