How to Succeed in Pleasing Your Customers
Pleasing your customers is important to staying in business! We all know how hard it is to motivate your team when it comes to putting the customer first. You get excuses such as “I’m an...
Browsing Tag
good customer service
8 posts
Kick-butt customer service transformed me
Want to know how to make a customer loyal? And how to get the most out of your relationship with your customers? It's simple. Do what Patagonia does. Here's a quick, real-world experience I just...
Dell to Model Customer Service after PFL
OK, maybe I'm extrapolating a little with that headline. But it is nice to see that Dell is looking at going to a team system for improved customer service. We made that move five years...
Bad Customer Service Goes a Long Way in the Wrong Direction
This happens only once in a great while, but when it does it really especially stands out – in a terribly bad way. I actually boldly announced in a small business establishment this past weekend...
Is the customer always right?
This evening we received an email from an irate customer who had no reason to be. He was challenged when accessing one of our digital products, and closed the email off with "How much is...
When starting a business, make yours one that gets the job done with one phone call
You know the weekend is over when your spouse heads out the door to the office and hands you a plunger while giving you a kiss goodbye. I don't know about you, but something in...
More than being nice–customer service is key for home-based internet businesses
If you own, or consider starting a home-based internet retail business or are a reseller for a manufacturer of goods, Great customer service is essential. Make sure all the links in your customer service chain...
Business startup advice: Be attentive to your customer
Today is a special day for me. It's exactly six weeks since my hip replacement surgery. At six weeks you're allowed to do all kinds of things that you weren't allowed to do after surgery....