How to Succeed in Pleasing Your Customers
09 Apr 2015
Pleasing your customers is important to staying in business! We all know how hard it is to motivate your team when it comes to putting the customer first. You get...Read More
Kick-butt customer service transformed me
25 Feb 2008
Want to know how to make a customer loyal? And how to get the most out of your relationship with your customers? It’s simple. Do what Patagonia does. Here’s a...Read More
Dell to Model Customer Service after PFL
08 May 2007
OK, maybe I’m extrapolating a little with that headline. But it is nice to see that Dell is looking at going to a team system for improved customer service. We...Read More
Bad Customer Service Goes a Long Way in the Wrong Direction
08 Jan 2007
This happens only once in a great while, but when it does it really especially stands out – in a terribly bad way. I actually boldly announced in a small...Read More
Is the customer always right?
23 Jul 2006
This evening we received an email from an irate customer who had no reason to be. He was challenged when accessing one of our digital products, and closed the email...Read More
When starting a business, make yours one that gets the job done with one phone call
05 Jun 2006
You know the weekend is over when your spouse heads out the door to the office and hands you a plunger while giving you a kiss goodbye. I don’t know...Read More
More than being nice–customer service is key for home-based internet businesses
10 Mar 2006
If you own, or consider starting a home-based internet retail business or are a reseller for a manufacturer of goods, Great customer service is essential. Make sure all the links...Read More
Business startup advice: Be attentive to your customer
30 Jan 2006
Today is a special day for me. It’s exactly six weeks since my hip replacement surgery. At six weeks you’re allowed to do all kinds of things that you weren’t...Read More
