Browsing Tag

good customer service

8 posts
Read More

How to Succeed in Pleasing Your Customers

Pleasing your customers is important to staying in business! We all know how hard it is to motivate your team when it comes to putting the customer first. You get excuses such as “I’m an introvert”, “I’m not a people person” or “No thanks”. However, talking to people, and treating them properly isn’t something that...
Read More

Kick-butt customer service transformed me

Want to know how to make a customer loyal? And how to get the most out of your relationship with your customers? It's simple. Do what Patagonia does. Here's a quick, real-world experience I just had and it blew me away and made me a Patagonia loyalist for life. Background: I bought a shell jacket...
Read More

Dell to Model Customer Service after PFL

OK, maybe I'm extrapolating a little with that headline. But it is nice to see that Dell is looking at going to a team system for improved customer service. We made that move five years ago, and our customers love it. Check out this article from Service Untitled, which is a great site for all...
Read More

Bad Customer Service Goes a Long Way in the Wrong Direction

This happens only once in a great while, but when it does it really especially stands out – in a terribly bad way. I actually boldly announced in a small business establishment this past weekend to anyone within earshot that I will never ever return to that particular place of business again because of the...
Read More

Is the customer always right?

This evening we received an email from an irate customer who had no reason to be. He was challenged when accessing one of our digital products, and closed the email off with "How much is YOUR time worth?" The insinuation was insulting, especially given the degree of customer service we had shown him prior to...
Read More

Business startup advice: Be attentive to your customer

Today is a special day for me. It's exactly six weeks since my hip replacement surgery. At six weeks you're allowed to do all kinds of things that you weren't allowed to do after surgery. For instance, I'm allowed to lean forward while sitting in a chair. I can stop using a raised toilet seat....