Browsing Tag
customer satisfaction
155 posts
The Power of Crafting a Brand Story as an Entrepreneur
Gone are the days when the founder of a company was completely faceless and unknown. Over the last…
March 3, 2021
Make 2021 the Year of the Customer
This is a story about the importance of amazing customer service. Sometimes, entrepreneurs can get too caught up…
February 12, 2021
3 Keys to Business Planning in a Pandemic World
The concept of having a business plan may seem cliche, but the reason so many business mentors and…
January 31, 2021
WJR Business Beat with Jeff Sloan: E-Commerce Success Tips (Episode 160)
As we know, the COVID crisis has dramatically increased the movement of businesses from a primary brick-and-mortar focus…
January 13, 2021
WJR Business Beat with Jeff Sloan: Pinball Pete’s Saved by GoFund Me Campaign (Episode 157)
Like many businesses during the pandemic, Pinball Pete’s faced looming doom when the business could no longer pay…
January 6, 2021
3 Vital Startup Lessons Learned From the COVID-19 Pandemic
What will you remember most when you look back on 2020? While all of our stories are different,…
December 26, 2020
4 Questions Aspiring Business Owners Should Ask Before Launching a Business
Deciding to start your own business is big step, and one that requires a lot of upfront research…
December 23, 2020
Why Your Startup Must Incorporate Customer Needs to Drive Growth
Companies with above-average customer experience financially outperform their competitors in 73% of cases. But while being consumer-centric has…
December 23, 2020
‘Tis the Season to Embrace Digital Marketing
This year has taken a major toll on all levels of the U.S. economy, from major corporations on…
December 11, 2020
WJR Business Beat with Jeff Sloan: Tips to Drive In-Store Sales (Episode 151)
While we know that the pandemic has caused a drastic shift to e-commerce, we also know that brick-and-mortar…
December 4, 2020
Tips for Turning Your Side Hustle Into a Thriving Full-Time Business
The story of my company, White Spider, began when I rented out the guest bedroom of my San…
December 2, 2020
Damage Control: How to Handle Negative Reviews and Turn Your Critics into Fans
Every entrepreneur will face a poor customer review at some point, whether the critique is fair or not.…
December 2, 2020
Big News: Consumers are Still Shopping Small During the Pandemic
The year 2020 has been a transformational one, especially for startups and small businesses impacted by the COVID-19…
November 28, 2020
7 Holiday Shipping Tips and Tricks for Online Entrepreneurs
The holiday season is often a busy time for entrepreneurs. With customers buying a tremendous number of gifts,…
November 25, 2020
4 Ways to Etsy-fy Your Customer Experience
There are two types of online shopping experiences: the fast and free necessity purchase and the personalized boutique…
November 23, 2020
The Future of Main Street: Moving Your Local Business Online
It’s been a tough year, to say the least, and without being a harbinger of doom and gloom,…
November 21, 2020
5 Tips for Converting Customers to Make Black Friday Sales
Entrepreneurs have faced an unprecedented year with the pandemic causing major disruptions to the way they operate. This…
November 18, 2020
Holiday Season 2020: Understanding Consumer Behavior to Inform Business Strategies
With Black Friday and Cyber Monday just around the corner, the holiday shopping season is officially in full…
November 17, 2020
3 Steps to Pivot Your Business for the Long-Term During and After COVID-19
As 2021 approaches, we’re past the initial pivot stories, in which vodka makers turned to developing hand sanitizer,…
November 13, 2020
5 Tips for Hosting a High-Converting Webinar
Webinars have proven to be an effective lead generation tool for many businesses. A well-planned webinar can often…
November 8, 2020