Browsing Tag
customer satisfaction
155 posts
The Power of Crafting a Brand Story as an Entrepreneur
Gone are the days when the founder of a company was completely faceless and unknown. Over the last…
Make 2021 the Year of the Customer
This is a story about the importance of amazing customer service. Sometimes, entrepreneurs can get too caught up…
3 Keys to Business Planning in a Pandemic World
The concept of having a business plan may seem cliche, but the reason so many business mentors and…
WJR Business Beat with Jeff Sloan: E-Commerce Success Tips (Episode 160)
As we know, the COVID crisis has dramatically increased the movement of businesses from a primary brick-and-mortar focus…
WJR Business Beat with Jeff Sloan: Pinball Pete’s Saved by GoFund Me Campaign (Episode 157)
Like many businesses during the pandemic, Pinball Pete’s faced looming doom when the business could no longer pay…
3 Vital Startup Lessons Learned From the COVID-19 Pandemic
What will you remember most when you look back on 2020? While all of our stories are different,…
4 Questions Aspiring Business Owners Should Ask Before Launching a Business
Deciding to start your own business is big step, and one that requires a lot of upfront research…
Why Your Startup Must Incorporate Customer Needs to Drive Growth
Companies with above-average customer experience financially outperform their competitors in 73% of cases. But while being consumer-centric has…
‘Tis the Season to Embrace Digital Marketing
This year has taken a major toll on all levels of the U.S. economy, from major corporations on…
WJR Business Beat with Jeff Sloan: Tips to Drive In-Store Sales (Episode 151)
While we know that the pandemic has caused a drastic shift to e-commerce, we also know that brick-and-mortar…
Tips for Turning Your Side Hustle Into a Thriving Full-Time Business
The story of my company, White Spider, began when I rented out the guest bedroom of my San…
Damage Control: How to Handle Negative Reviews and Turn Your Critics into Fans
Every entrepreneur will face a poor customer review at some point, whether the critique is fair or not.…
Big News: Consumers are Still Shopping Small During the Pandemic
The year 2020 has been a transformational one, especially for startups and small businesses impacted by the COVID-19…
7 Holiday Shipping Tips and Tricks for Online Entrepreneurs
The holiday season is often a busy time for entrepreneurs. With customers buying a tremendous number of gifts,…
4 Ways to Etsy-fy Your Customer Experience
There are two types of online shopping experiences: the fast and free necessity purchase and the personalized boutique…
The Future of Main Street: Moving Your Local Business Online
It’s been a tough year, to say the least, and without being a harbinger of doom and gloom,…
5 Tips for Converting Customers to Make Black Friday Sales
Entrepreneurs have faced an unprecedented year with the pandemic causing major disruptions to the way they operate. This…
Holiday Season 2020: Understanding Consumer Behavior to Inform Business Strategies
With Black Friday and Cyber Monday just around the corner, the holiday shopping season is officially in full…
3 Steps to Pivot Your Business for the Long-Term During and After COVID-19
As 2021 approaches, we’re past the initial pivot stories, in which vodka makers turned to developing hand sanitizer,…
5 Tips for Hosting a High-Converting Webinar
Webinars have proven to be an effective lead generation tool for many businesses. A well-planned webinar can often…