How CX (Customer Experience) Can Combat Customer Churn
When your customers interact with your company, you form individual components of their customer experience. Customer experience describes…
Browsing Tag
Customer Satisfaction
220 posts
Building for Growth: How to Scale Your Startup Successfully
Today’s startup landscape demands careful navigation between aggressive growth and sustainable operations. From early-stage ventures to established players,…
5 Benefits of Live Chat for Ecommerce Platforms
Effective communication is one of the cornerstones of successful ecommerce brands. This is true whether you’re running a…
How to Drive Customer Loyalty Through Exceptional Post-Purchase Experiences
The only thing better than a new customer is a returning one. Giving people a reason to come…
Enhancing Customer Relationship Management with AI
We all know that strong customer relationships are the key to a successful business. That’s where Customer Relationship…
Customer Interviewing Techniques to Help Your Startup Thrive
A key step for any successful new business is to identify a startup’s target market—also known as the…
6 CRM Trends That Drive Customer Satisfaction and Loyalty
No one is more important to your business than your customers. You look to build trusting relationships with…
How to Leverage Customer Insights to Drive New Customer Acquisition Strategy
At its core, leveraging customer insights lets your business look into the hearts and minds of current and…
15 Customer Touchpoints That Will Optimize Your Customer Journey
Consumer expectations are growing across industries, putting pressure on businesses to deliver if they want to hang on…
8 Ways to Boost Your Brand Awareness with Customer Reviews
Customer reviews have become an essential part of the buyer’s journey and brand awareness strategy. According to Forbes,…
How to Boost Sales with Customer Segmentation Analysis
Boosting sales and fostering long-term relationships with your customer base is the goal of most businesses. Great products…
9 Ways to Generate Extra Revenue from Existing Customers
Acquiring new customers for your business is generally more difficult and costly compared with retaining the existing ones.…
How to Increase Sales with a Customer Satisfaction Analysis
For any business, customer satisfaction should be a priority. After all, your customer satisfaction levels directly impact customer…
5 Can’t-Miss Strategies to Avoid Missing Out on Profits
When you’re starting a new business, you need to hang onto every cent possible. The idea of missing…
Focus on Your Loyal Customers, the Rest Will Follow
When starting a new business, many of us tend to focus our time and effort on scaling and…
Here’s Why Customer Service is the Heart of E-Commerce
Now more than ever, consumers have high expectations. Regardless of demographic, customers demand fast, reliable, impressive service. And,…
How 12 Successful Business Titans Set Themselves Apart From the Competition
Personally and professionally, it’s harder than ever to stand out and make yourself heard. These industry leaders and…
How Small Businesses Can Enhance the Customer Experience
It is difficult to overstate the impact that the rise of e-commerce has had on the customer experience.…
How Your New E-Commerce Brand Can Drive Exponential Growth
As retailers worldwide make the shift to e-commerce, how can your business follow suit? Total e-commerce revenue is…
WJR Business Beat: A Cautionary Tale About Social Media Marketing (Episode 444)
On today’s Business Beat, Jeff Sloan shares sobering and cautionary news about how online shoppers use social media…