Browsing Tag
Customer Satisfaction
178 posts
WJR Business Beat with Jeff Sloan: Restaurant Business Forever Changed by the Pandemic (Episode 236)
On today’s Business Beat, Jeff discusses some major concerns that consumers have with the restaurant business going forward…
Want Happier Customers? A Remote Workforce Could Be the Answer
Working remotely became a way of life in 2020. It went from a privilege that some had to…
WJR Business Beat with Jeff Sloan: Use Consumer Feedback to Your Competitive Advantage (Episode 233)
On today’s Business Beat, Jeff discusses how consumer feedback is one of the most crucial assets in a…
WJR Business Beat with Jeff Sloan: Poll Shows Companies the Public Views as the Most Conscious Brands (Episode 228)
On today’s Business Beat, Jeff discusses a poll from Wolff Olins and Hall and Partners that found the…
5 Content Marketing Myths Limiting Your Startup’s Growth
Most entrepreneurs understand why content marketing is important, but when it comes to explaining what it is and…
Goldfish Swim School CEO Shares 5 Must-Haves in Post-Pandemic Playbook
Over the course of the last year, it’s been remarkable to watch successful adjustments to remote work, new…
6 Fresh E-Commerce Marketing Tactics to Try in 2021
Today’s savvy e-commerce companies are putting their Q3 and Q4 marketing and inventory management strategies into place right…
WJR Business Beat with Jeff Sloan: New Survey by Sage Indicates Rising Small Business Optimism (Episode 226)
On today’s Business Beat, Jeff discusses a hopeful look for the future of small businesses, as a recent…
WJR Business Beat with Jeff Sloan: Data Shows Consumers Want to Shop and Dine Locally (Episode 224)
On this morning’s Business Beat, Jeff shares an ongoing trend in consumer behavior: those who are searching for…
COVID-19 Accelerated Innovation: How Can Your Startup Embrace Change Moving Forward?
The COVID-19 pandemic was a catalyst that accelerated innovation and change in almost every industry. What used to…
5 Ways to Deliver Value to Your Customers and Boost Sales
Yesterday, I received the following email from a customer, whom I had spoken with on the phone earlier…
Conscious Consumerism: How to Build a Business with Ethics (and Why it Matters)
If you’re building a new business to last, it is extremely important that you focus on your company’s…
7 Common E-Commerce Pain Points (and How to Fix Them)
Customer pain points refer to problems that shoppers experience that prevent them from making a purchase. For example,…
WJR Business Beat with Jeff Sloan: Impact on Brands Taking Positions on Social Issues (Episode 206)
On this morning’s Business Beat, Jeff discusses results from a recent Piplsay study on the impact of brand…
WJR Business Beat with Jeff Sloan: Click and Collect Has Become a Mainstay in the Way Consumers Make Their Purchases (Episode 205)
As we move further and further away from the epicenter of the pandemic of 2020, it’s becoming clearer…
WJR Business Beat with Jeff Sloan: TalkDesk Study Shows Business Owners Must Have an Omnichannel Presence (Episode 203)
On this morning’s WJR Business Beat, Jeff discusses the importance of having an omnichannel approach in business. What…
What is Product-Market Fit? How to Leverage Customer Development to Move Your Business Forward
So, you’ve got a startup idea. The first major challenge you’ll need to overcome is achieving product-market fit.…
How to Effectively Develop a Personal Brand to Build Credibility and Trust
When you’re searching for a product or service online, do you often make a purchase from a company…
Why Taking a Customer-Centric Approach Significantly Reduces Risks and Increases Your Chance of Success
To build successful businesses, entrepreneurs must fall in love with solving customer problems more than their own ideas.…
After a Year of the Pandemic, Here’s What Consumers Will Prioritize in 2021
As we enter the second year of navigating the COVID-19 pandemic, the global landscape looks much different than…