Customer Satisfaction Archives

People sitting and talking around a table drinking beverages.

5 Can’t-Miss Strategies to Avoid Missing Out on Profits

When you’re starting a new business, you need to hang onto every cent possible. The idea of missing profits or even losing profit opportunities can feel like a punch to the gut, especially after investing...

byCharlie Fletcher

February 24, 2023

How to Leverage Customer Insights to Drive New Customer Acquisition Strategy

At its core, leveraging customer insights lets your business look into the hearts and minds of current and potential buyers. Tapping into customer insights offers a way to take the pulse of your target audience,...

byRachael Baihn

October 26, 2022

Focus on Your Loyal Customers, the Rest Will Follow

When starting a new business, many of us tend to focus our time and effort on scaling and getting more and more customers on our website or through the door. As founders, we should be...

byJonathan Kelley

October 18, 2022

Here’s Why Customer Service is the Heart of E-Commerce

Now more than ever, consumers have high expectations. Regardless of demographic, customers demand fast, reliable, impressive service. And, in some ways, the e-commerce world is at a bit of a disadvantage when it comes to...

bySimon Slade

August 23, 2022

15 Customer Touchpoints That Will Optimize Your Customer Journey

Defined as a contact or influential action, every touchpoint is a message that collectively forms part of your customers’ experience. But why are they crucial, and how can you enhance your customer journey? From beginning...

byHazel Raoult

August 23, 2022

How 12 Successful Business Titans Set Themselves Apart From the Competition

Personally and professionally, it's harder than ever to stand out and make yourself heard. These industry leaders and advisors in The Oracles reveal how they differentiate themselves from their biggest competition. 1. Solve a problem and know...

byThe Oracles

August 8, 2022

How Small Businesses Can Enhance the Customer Experience

It is difficult to overstate the impact that the rise of e-commerce has had on the customer experience. From pre-purchase to post-purchase, and everything in between, the digitization of business has helped to make the...

byNik Korba

August 2, 2022

How Your New E-Commerce Brand Can Drive Exponential Growth

As retailers worldwide make the shift to e-commerce, how can your business follow suit? Total e-commerce revenue is expected to reach $4.2T in 2020, a pie that startup companies are sure to want a piece...

byRohan Thambrahalli

July 27, 2022

WJR Business Beat: A Cautionary Tale About Social Media Marketing (Episode 444)

On today's Business Beat, Jeff Sloan shares sobering and cautionary news about how online shoppers use social media and what businesses must do to regain their trust. Tune in below to learn more: ...

byStartupNation

July 25, 2022

3 Effective Revenue Strategies to Use When Starting a Business

LinkedIn cofounder Reid Hoffman once said that starting a company is like jumping off a cliff and assembling the airplane on the way down. Indeed, founders and their teams often have to navigate multiple complex...

byKent Gustavson and Randy Baker

July 21, 2022

Use This Ultimate Growth Strategy to Get Your First 100,000 App Users

Even if you’ve landed on a winning idea for a new app, you’ll need a strategy to get downloads and regular, sustained usage in a highly competitive market. We’re here to help by sharing the...

byTim Waldenback

July 20, 2022

Avoiding Dumb Decisions in a Smart Tech World: Here’s When to Listen to Your Gut

Technology has become the backbone of how modern businesses function, with all types of organizations using tech applications to manage nearly every aspect of operations, from customer service to employee engagement. Whether using smart tech...

byRikki Roehrich

July 15, 2022

Jeff Sloan on the Power of Newsletters

On this segment of "The Pre W. Smith Show," Jeff Sloan encourages businesses to use newsletters to build a relationship with your loyal customers. Listen to the conversation on the Great Voice.

byJeff Sloan

July 12, 2022

WJR Business Beat: Omnichannel Retail Works Best (Episode 428)

You must be both online and offline in an omnichannel approach to have the best odds of success, Jeff Sloan says on this episode of the Business Beat. Tune in below to learn why: Tune...

byStartupNation

June 20, 2022

Create Brand Loyalty and Acquire Lifetime Customers in 3 Steps

Building a high level of customer participation into your brand’s DNA will reap long-term rewards. There is no better time to think about how you want to set your company up for successful brand-customer relationships...

byNorty Cohen

June 8, 2022

5 Common Advertising Mistakes That Startups Make (and How to Avoid Them)

Entrepreneurs can’t afford to make big mistakes. According to data from the U.S. Bureau of Labor Statistics, one in five small businesses fail in their first year, and about half of small businesses fail by...

byMarc Pickren

May 27, 2022

5 Ways Technology Can Improve Brand Awareness

Brand awareness is more important than ever. Without it, customers can’t differentiate between your business and the competition. As a result, whether they shop in-store or online, they may not remember your company after a...

byApril Miller

May 25, 2022

How to Keep Vendors and Clients Happy During Supply Chain Hiccups

Supply chain breakdowns are happening due to global disruptions, rising costs and increased consumer expectations. Businesses can't always stop supply chain hiccups, but they can learn from them and limit their impact on vendors and...

byCharlie Fletcher

May 19, 2022

The Fear of Commitment: Why ‘No Obligation’ Is Music to Your Customers’ Ears

We live in a world with endless options and opportunities: where to live, where to eat, where to travel. Things to do, things to see… …Things to buy. With so many options (and many at...

byRachel Blakely-Gray

May 18, 2022

The Customer Is Always Right: Why Startups Should Pay Attention To CX Data

The customer experience is the key to any marketing success strategy. Mimicking the age-old catchphrase of ‘the customer is always right, the role of CX data in a growing e-commerce landscape is vital if you...

byRebecca Barnatt-Smith

April 27, 2022