wjr business beat

WJR Business Beat with Jeff Sloan: Customer Engagement is the Top Challenge During Crisis (Episode 65)

On this morning’s WJR Business Beat, Jeff discusses one area of business that has been impacted hard by the COVID-19 crisis: new data reveals customer engagement to be the biggest struggle faced by one in three businesses during the COVID-19 crisis, with the retail sector being hit the hardest.

Esendex, a leading telecommunications provider, carried out a survey looking at the challenges faced by companies and the impact coronavirus has had on their operations. Jeff dives further into the study in this morning’s Business Beat segment.

Tune in below:

“It will be really interesting to see what we learn over the next few months as businesses begin to open up again and consumers begin to return to what, we hope, is a more normal shopping and buying pattern.”

– Jeff Sloan


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Tune in to News/Talk 760 AM WJR weekday mornings at 7:11 a.m. for the WJR Business Beat. Listeners outside of the Detroit area can listen live HERE.

Are you an entrepreneur with a great story to share? If so, contact us at [email protected] and we’ll feature you on an upcoming segment of the WJR Business Beat!

This segment is brought to you by Dell Technologies

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