Browsing Tag

customer support

7 posts
Dropshipping e-commerce store
Read More

How to Make Passive Income with a Dropshipping Store

After my husband passed away unexpectedly in 2006, I decided to launch a side hustle to help me feel more financially secure. But, as a therapist who was used to earning money based on “billable hours,” the concept of earning money in my sleep was foreign. I began my first side hustle as a freelance...
affiliate program
Read More

7 Questions You Must Ask Before Creating an Affiliate Program

Picture the following scenario: Your monthly recurring revenue numbers are beginning to look impressive, but you still want to gain more market share and increase your revenue in the next quarter - so starting an affiliate marketing program seems like a great idea. Retailers will spend close to $ 6.8 billion on affiliate marketing in...
customer service
Read More

Here’s Why Customer Service is the Heart of E-Commerce

Now more than ever, consumers have high expectations. Regardless of demographic, customers demand fast, reliable, impressive service. And, in some ways, the e-commerce world is at a bit of a disadvantage when it comes to customer service. Brick-and-mortar stores benefit from the living, in-person, human component that simply can’t be recreated in an online setting...
local business
Read More

How to Bring Your Local Business Online

With the world going digital, brick-and-mortar business owners intuitively know that in order to take advantage of this trend and stay relevant, they must bring their business online, as well. But how exactly do you go local online? And where do you start? With tons of possible business profiles and platforms you can potentially create...
customer service
Read More

9 Secrets to Having World-Class Customer Service

Good customer service is crucial to ensuring your business will continue to grow. These nine experienced leaders and advisors in The Oracles, including Canva founder Melanie Perkins and clothing designers Emily Current and Meritt Elliott, share their secrets for guaranteeing a world-class customer experience. Turn feedback into an actionable list There are endless projects our team...
chatbots
Read More

6 Reasons Why Startups Should Use Chatbots

Delivering a positive customer experience should be a priority for every startup. With 50 percent of consumers switching brands because of poor service, you could risk your fledgling enterprise’s future if you overlook the quality of your customer experience. Fortunately, businesses have more tools at their disposal to keep customers satisfied than ever, including the...
customer support
Read More

5 Ways Startups Can Provide Authentic Customer Support

Customer support is in a state of revival, which is a good thing. Companies that lack basic levels of customer service and sympathy for their customers run the risk of being berated online. Bad experiences of customer support are now being recorded and spread like wildfire on social media, forcing companies to put customer service...