customer support Archives

How to Make Passive Income with an Online Dropshipping Store

After my husband passed away unexpectedly in 2006, I decided to launch a side hustle to help me feel more financially secure. But, as a therapist who was used to earning money based on “billable...

byAmy Morin

May 2, 2023

Here’s Why Customer Service is the Heart of E-Commerce

Now more than ever, consumers have high expectations. Regardless of demographic, customers demand fast, reliable, impressive service. And, in some ways, the e-commerce world is at a bit of a disadvantage when it comes to...

bySimon Slade

August 23, 2022

7 Questions You Must Ask Before Creating an Affiliate Program

Picture the following scenario: Your monthly recurring revenue numbers are beginning to look impressive, but you still want to gain more market share and increase your revenue in the next quarter - so starting an...

byDustin Howes

March 7, 2020

How to Bring Your Local Business Online

With the world going digital, brick-and-mortar business owners intuitively know that in order to take advantage of this trend and stay relevant, they must bring their business online, as well. But how exactly do you...

byJeremy Lawlor

September 2, 2019

9 Secrets to Having World-Class Customer Service

Good customer service is crucial to ensuring your business will continue to grow. These nine experienced leaders and advisors in The Oracles, including Canva founder Melanie Perkins and clothing designers Emily Current and Meritt Elliott, share...

byThe Oracles

August 14, 2019

6 Reasons Why Startups Should Use Chatbots

Delivering a positive customer experience should be a priority for every startup. With 50 percent of consumers switching brands because of poor service, you could risk your fledgling enterprise’s future if you overlook the quality...

byJT Ripton

March 23, 2019

5 Ways Startups Can Provide Authentic Customer Support

Customer support is in a state of revival, which is a good thing. Companies that lack basic levels of customer service and sympathy for their customers run the risk of being berated online. Bad experiences...

byEric Griffing

May 4, 2018