Expressing Gratitude

Thanking people works wonders for business because it expresses one of our most basic emotions: gratitude. When someone does something nice for you, they expect gratitude — and think less of you for withholding it.

Sure you pay people a fair wage, but why not also say thank you for a job well done?

The best thing about saying “Thank you” is that it reaffirms the behavior you want more of and creates closure in any potentially explosive discussion.

What can you say after someone thanks you? You can’t argue with them. You can’t try to prove them wrong. You can’t trump them, get angry or ignore them. And most of all, when used in giving praise to others, it’s a very inexpensive way to reward workers for a job well done.

Research proves gratitude is good for business

I“Sidetracked: Why Our Decisions Get Derailed, and How We Can Stick to the Plan,” Francesca Gino, an associate professor at Harvard Business School, explores a range of fascinating subjects, including how emotions influence decisions and the often-thorny matter of understanding the perspectives of others. Blending social science and real-world examples, Gino’s book also highlights the science of gratitude.

“Receiving expressions of gratitude makes us feel a heightened sense of self-worth, and that in turn triggers other helpful behaviors toward both the person we are helping and other people, too,” Gino said. She described the scope of the “gratitude effect” as “the most surprising part” of her research.

By missing chances to express gratitude, organizations and leaders lose relatively cost-free opportunities to motivate employees and stimulate dialogue. 

Total
0
Shares
Previous Article

Financing Options for a Small Business

Next Article

Financing Options for a Small Business

Related Posts
sales team strategy
Read More

The Best Investments to Improve Your Sales Team Strategy

Creating and maintaining a thriving business depends on the success of sales performance. Essentially, the effectiveness of your sales team at generating revenue is directly related to the success of your business. Keeping your sales team motivated and helping them maximize their performance can be challenging, but with the right tools and investments, you can...
virtual assistant
Read More

How Virtual Assistants Can Benefit Startup Leaders

According to venture capitalist Bill Trenchard of First Round Capital, the average startup founder "works about 300 days a year, 14 hours a day." He should know. Trenchard cofounded and led three companies and, as a VC, advises hundreds of startups. "Looking at the schedule of a typical CEO, a full 70 percent of that...
succession planning
Read More

Your Business Legacy: Why Succession Planning Is a Crucial Step in Estate Planning

Running your own business is a mammoth task and a considerable investment. Statistics have consistently shown that small business owners have to work longer and harder than the average employee. So, after dedicating so much time and energy to building up a company, it’s crucial to protect it should the worst happen. Almost all of...
supply chain
Read More

How to Keep Vendors and Clients Happy During Supply Chain Hiccups

Supply chain breakdowns are happening due to global disruptions, rising costs and increased consumer expectations. Businesses can't always stop supply chain hiccups, but they can learn from them and limit their impact on vendors and clients. How a business responds to a supply chain issue can have far-flung effects. A company that is proactive and...