Read More How to Succeed in Pleasing Your Customers Pleasing your customers is important to staying in business! We all know how hard it is to motivate… byDavid MillerApril 9, 2015
Read More Kick-butt customer service transformed me Want to know how to make a customer loyal? And how to get the most out of your… byRich SloanFebruary 25, 2008
Read More Dell to Model Customer Service after PFL OK, maybe I’m extrapolating a little with that headline. But it is nice to see that Dell is… byAndrew FieldMay 8, 2007
Read More Bad Customer Service Goes a Long Way in the Wrong Direction This happens only once in a great while, but when it does it really especially stands out –… byJoel WelshJanuary 8, 2007
Read More Is the customer always right? This evening we received an email from an irate customer who had no reason to be. He was… byJonathan HudsonJuly 23, 2006
Read More When starting a business, make yours one that gets the job done with one phone call You know the weekend is over when your spouse heads out the door to the office and hands… byJoan IsabellaJune 5, 2006
Read More Business startup advice: Be attentive to your customer Today is a special day for me. It’s exactly six weeks since my hip replacement surgery. At six… byJoel WelshJanuary 30, 2006