How to Leverage Customer Insights to Drive New Customer Acquisition Strategy
At its core, leveraging customer insights lets your business look into the hearts and minds of current and…
Browsing Tag
grow repeat business
11 posts
How to Create Consistency in Your Customer Service
Building strong relationships with your customers is one of the most crucial aspects of starting and running a…
The Dos and Don’ts of Client Retention
One of the most powerful growth engines is net negative churn. When you have net negative churn, the…
It’s Not Too Late to Make This the Year of the Customer
This is a story about the importance of amazing customer service. Sometimes, entrepreneurs can get too caught up…
The Basics of Creating a Useful Return Policy for E-Commerce Growth
If you run an e-commerce business, know that your return policy tells customers how much you’re willing to…
Why Sustainability Matters in Business
As you’re building your business, you’ll find yourself juggling many essential tasks. Product design, website management, bookkeeping, marketing…
Weighing the Pros and Cons: Should You Sell Your Products on Amazon?
If you run an e-commerce business, you know how challenging it can be to consistently attract new customers,…
4 Powerful Reasons Why You Should Offer a Subscription Service
Building and running a successful business is tough. You’ve got to have a solid strategy, an amazing offering…
Give Money to Make Money: How to Encourage Repeat Business with Cash Perks
Have you ever wondered why some big-box stores and national chains give you a free $5 or $10…
Why Focusing on Customer Success Will Pay Off in the Long Run
Focusing on customer success is a good way to make sure your business thrives. While getting new customers…
What Airbnb, Uber and Etsy Can Teach You About Acquiring Your First Thousand Customers
The following is excerpted from “Unlocking the Customer Value Chain: How Decoupling Drives Consumer Disruption” Copyright © 2019 by…