relationship with the customer Archives

Set Your Business Apart with a Customer Inner Circle

Get in touch with a "Customer Inner Circle" When you were first starting out in business, you had a few friends, family members and customers that you leaned on for support and advice. Now these...

byMickie Kennedy

June 26, 2015

The Importance of Exceptional Customer Service

3 Reasons Why Outstanding Customer Service Builds a Successful Business Everyone knows that “the customer is always right,” but what some business owners fail to realize is that this phrase holds a fundamental truth. In...

byRudy Simondi

May 13, 2015

Restaurant Customer Service – How to Get Repeat Customers

What is the customer’s eye? Service! It is what the customer observes, whether it is a pleasant sight that is going to cause that customer to say WOW, or an unpleasant sight that will create a negative...

byJeffrey Schim

April 30, 2015

Customers are for Life and Not Just for Christmas

Customers: Treat 'em right year around to keep them coming back! Let's face it: we are wrapped-up in the mist of winter. As our advent calendars rattle with half-filled chocolate, our stockings above the fireplace...

byDawn Ellis

December 16, 2014

2008 Franchisee Satisfaction Awards – Franchise Business Review

For the third year running, Franchise Business Review is hosting the Franchisee Satisfaction Awards. Each year, we pay tribute to the franchisors that are "doing it right" - putting their franchisees first and focusing on...

byJack Burris

November 1, 2007

Customer Intimacy

I've mentioned that PFL's business model is built on "customer intimacy," or knowing a lot about our customers and how each of them defines success for their small business. One obstacle we encounter is when...

byAndrew Field

June 7, 2007

Dell to Model Customer Service after PFL

OK, maybe I'm extrapolating a little with that headline. But it is nice to see that Dell is looking at going to a team system for improved customer service. We made that move five years...

byAndrew Field

May 8, 2007