Set Your Business Apart with a Customer Inner Circle
26 Jun 2015
An engaged inner circle can be an integral part of your company’s development. It will give you insight on how to grow and how to fix issues - and easier on the budget than hiring a consultant.
The Importance of Exceptional Customer Service
13 May 2015
When someone experiences top-notch customer service, the chances are much higher that they will tell someone else about your brand and/or convert into a returning customer.
Customers are for Life and Not Just for Christmas
16 Dec 2014
Organizations actively aware of their customer needs, both online and offline, can accommodate their marketing tactics to effectively achieve a competitive edge, leading to customers for life.
Kick-butt customer service transformed me
25 Feb 2008
Want to know how to make a customer loyal? And how to get the most out of your relationship with your customers? It’s simple. Do what Patagonia does. Here’s a...Read More
Customer Intimacy
07 Jun 2007
I’ve mentioned that PFL’s business model is built on "customer intimacy," or knowing a lot about our customers and how each of them defines success for their small business. One...Read More
Dell to Model Customer Service after PFL
08 May 2007
OK, maybe I’m extrapolating a little with that headline. But it is nice to see that Dell is looking at going to a team system for improved customer service. We...Read More
A dead iPod leads to a small business tip of the day …
06 Feb 2006
My iPod died. It was about a month ago and I’ve been doing without for the first time in many months. 11 months, it turns out. The reason I know...Read More
