5 Benefits of Live Chat for Ecommerce Platforms
Effective communication is one of the cornerstones of successful ecommerce brands. This is true whether you’re running a…
Browsing Tag
Customer Service
87 posts
How to Drive Customer Loyalty Through Exceptional Post-Purchase Experiences
The only thing better than a new customer is a returning one. Giving people a reason to come…
3 (Maybe 4) Ways to Innovate in a Legacy Industry Like Construction
As someone who’s essentially spent my entire life innovating, it’s no surprise that I find myself approaching business…
7 Reasons Startups Should Leverage WhatsApp for Marketing
For startups searching for innovative ways to reach and engage their audience effectively, take a look at WhatsApp.…
Customer Intelligence: Benefits, Strategies and Challenges You Need to Know
How well do you know your customers? Simple market research is all well and good, but it won’t…
5 Recurring Billing Challenges and How to Overcome Them
Growing B2B SaaS companies usually find themselves having to tackle the complexities of the recurring billing process. And…
4 Steps in Crafting an Online Review Management Strategy
How often do you check the online reviews for a restaurant you might visit or a website you’re…
5 Strategies to Secure Your Customer Data Collection
With the right customer data, businesses can better understand customer preferences, personalize their marketing efforts and gain a…
Leading by Example: 20 Inspirational Leadership Stories in Startups
From implementing mental health initiatives to inspiring through dedicated leadership, 20 startup leaders, including founders and CEOs, share…
5 Frightening Causes of Small Business Failure
This time of year, ghosts and ghouls aren’t the only things that should be sending chills down your…
LISTEN: Use of Data Analytics Surprisingly Low
A new study by Axiom known as Customer Intelligence explores how well you understand your customers. In spite…
LISTEN: The Best Companies Providing Customer Experience
The U.S. Customer Experience Index rankings are out, and we’ve got the companies at the head of the…
LISTEN: Customer Service Critical to Retaining Customers
Great products alone are not enough to keep customers loyal. It takes great products and great customer service…
How to Make Passive Income with an Online Dropshipping Store
After my husband passed away unexpectedly in 2006, I decided to launch a side hustle to help me…
Here’s Why Customer Service is the Heart of E-Commerce
Now more than ever, consumers have high expectations. Regardless of demographic, customers demand fast, reliable, impressive service. And,…
7 Ways To Improve the Customer Experience
Impressing customers is significantly more challenging than it seems. How challenging? Research by Gartner shows that more than…
7 Ways to Empower Your Customer Service Team
You want each representative of your brand to be informed and effective in helping customers. You want them…
Want Happier Customers? A Remote Workforce Could Be the Answer
Working remotely became a way of life in 2020. It went from a privilege that some had to…
How to Create Consistency in Your Customer Service
Building strong relationships with your customers is one of the most crucial aspects of starting and running a…
Are You Making these 3 Customer Feedback Mistakes?
Most businesses are aware that consumer feedback is essential. Good customer feedback is crucial for the success of…