customer experience Archives

The Importance of Customer Experience for Business Growth

Aspiring entrepreneurs and small business owners have many aspects of their business to consider when scaling. Unfortunately for many, customer experience (CX) is often put on the back burner in order to prioritize other core...

byMikayla Fuller

January 30, 2023

How 12 Successful Business Titans Set Themselves Apart From the Competition

Personally and professionally, it's harder than ever to stand out and make yourself heard. These industry leaders and advisors in The Oracles reveal how they differentiate themselves from their biggest competition. 1. Solve a problem and know...

byThe Oracles

August 8, 2022

How Small Businesses Can Enhance the Customer Experience

It is difficult to overstate the impact that the rise of e-commerce has had on the customer experience. From pre-purchase to post-purchase, and everything in between, the digitization of business has helped to make the...

byNik Korba

August 2, 2022

How Your New E-Commerce Brand Can Drive Exponential Growth

As retailers worldwide make the shift to e-commerce, how can your business follow suit? Total e-commerce revenue is expected to reach $4.2T in 2020, a pie that startup companies are sure to want a piece...

byRohan Thambrahalli

July 27, 2022

7 Ways To Improve the Customer Experience

Impressing customers is significantly more challenging than it seems. How challenging? Research by Gartner shows that more than 70% of customer experience experts have trouble moving the buyer loyalty and engagement needle. Increased consumer resistance...

bySerenity Gibbons

June 29, 2022

The Customer Is Always Right: Why Startups Should Pay Attention To CX Data

The customer experience is the key to any marketing success strategy. Mimicking the age-old catchphrase of ‘the customer is always right, the role of CX data in a growing e-commerce landscape is vital if you...

byRebecca Barnatt-Smith

April 27, 2022

WJR Business Beat: Customer Experience Matters Most (Episode 373)

On today's Business Beat, Jeff Sloan explains the importance of providing a supreme customer experience. Tune in below to learn what consumers say that experience must have: Tune in to News/Talk 760...

byStartupNation

March 9, 2022

Customer Experience: 5 Tips For New Businesses From a Startup Investor

Customer experience is a vital element of a startup’s growth. In fact, surveys have shown that 86% of customers are ready to pay more for a better experience and that 49% of buyers will make...

byTravis Jamison

January 4, 2022

Tips for Turning Your Side Hustle Into a Thriving Full-Time Business

The story of my company, White Spider, began when I rented out the guest bedroom of my San Francisco apartment. I initially did it to make some quick cash to buy a used bike, but...

byMel Hignell

September 15, 2021

This Franchisee Shares How to Survive and Thrive During Tough Times

The year 2020 will always be synonymous with words like “tragic,” “traumatic” and “tough.” For Mosquito Authority® franchise owner B.J. Bacha, it was certainly challenging, but it was also a year when being involved in...

byChris Buitron

July 18, 2021

How Social Commerce Can Help Startups Compete with Amazon Prime Day

Once again, Amazon Prime Day is upon us, and once again, businesses of all sizes are trying to figure out how to compete with the online juggernaut. With each passing year, Prime Day has become...

byThibaud Clément

June 22, 2021

5 Things E-Commerce Startups Should Focus on for Success in 2021

After a year like 2020, it’s tempting to advise any and all entrepreneurs to simply hold on for dear life in 2021. Many businesses are still scrambling to move online, and big brands are diving...

byJake Rheude

January 12, 2021

Why Your Startup Must Incorporate Customer Needs to Drive Growth

Companies with above-average customer experience financially outperform their competitors in 73% of cases. But while being consumer-centric has its undeniable benefits, the journey is not necessarily an easy one. First, you need to discover what...

byJustin McMillan

December 23, 2020

4 Ways to Etsy-fy Your Customer Experience

There are two types of online shopping experiences: the fast and free necessity purchase and the personalized boutique purchase. The shopper seeking the first option just wants to buy the product and receive it as...

byNicholas Daniel-Richards

November 23, 2020

How Startups Can Compete with E-Commerce Giants Amid the Pandemic

It comes with little surprise that as the pandemic grows, the demand for safe, one-stop online shopping options grows, as well. The numbers reported by big-box retailers reflect this logic. Target reported the strongest quarterly...

byJared Mitchell

October 10, 2020

3 Smart Ways Businesses Can Collect Customer Feedback

Customer feedback is one of the most valuable forms of data entrepreneurs can obtain about their consumer base, from positive moments to unsatisfactory experiences. Why do brands need this feedback, even if it’s negative? There...

byDeborah Sweeney

February 28, 2020

9 Business Moguls on How to Break Into a New Industry and Make it to the Top

Looking to blaze into a new industry? We asked some of the world's smartest business people and Advisors in The Oracles for their best tips for breaking into a new field, from tech to real estate to...

byThe Oracles

February 13, 2020

How Personalized Emails Improve Your Customer Experience

More than 293 billion emails are sent and received every day. Cutting through that clutter to reach your target customers can be tough, but the benefits are plentiful. On average, email marketing generates $38 for...

byMatt Shealy

December 6, 2019

How Your Brick-and-Mortar Business Can Remain Competitive in an Online World

With so much competition from online behemoths like Amazon and Walmart, smaller businesses may wonder how they'll ever survive. The retail market space and its competition are no longer composed of just those stores within...

byLexie Lu

November 24, 2019

This Brand Loyalty Consultant Shares How to Build a Business Everyone Will Love

Kyle M.K. is a brand loyalty consultant who’s worked with major brands, including Uber, General Assembly, Walt Disney World Resort and the Ritz-Carlton. His book, “The Economics of Emotion: How to Build a Business Everyone...

bySusan Johnston Taylor

September 17, 2019