When starting a new business, many of us tend to focus our time and effort on scaling and getting more and more customers on our website or through the door. As founders, we should be...
Customers are the lifeblood of any business, that much is obvious. But what many companies (both big and small) fail to realize is that they could be much healthier in the long run if they...
On today's Business Beat, Jeff addresses the difficult business of attracting and retaining customer loyalty. Now, more than ever, customers are fickle. Tune in below to learn how your business can keep customers from straying:...
This is a story about the importance of amazing customer service. Sometimes, entrepreneurs can get too caught up in the day-to-day problems and trying to make money that they forget there are actual humans purchasing...
On today's Business Beat, Jeff discusses a new study from Avionos, which finds that consumer trust is more important in the post-pandemic era than ever in connecting them with brands and earning their spend. In...
On today's Business Beat, Jeff discusses strategies on how to create customer loyalty, which starts with putting your brand above everything else. Tune in to Business Beat, below, to learn more about how to make...
Yesterday, I received the following email from a customer, whom I had spoken with on the phone earlier when she was having trouble with a discount code: “This company is a true old fashion customer...
Gone are the days when the founder of a company was completely faceless and unknown. Over the last decade or so, there has been a greater call for transparency in the way businesses operate. The...
Like many businesses during the pandemic, Pinball Pete’s faced looming doom when the business could no longer pay its bills. Instead of calling it quits, Pinball Pete’s turned to its loyal customer base to save...
While we know that the pandemic has caused a drastic shift to e-commerce, we also know that brick-and-mortar businesses still depend on in-store sales to keep those cash registers ringing. On this morning's WJR Business...
On this morning's WJR Business Beat, Jeff talks about the importance of customer service, and how you can convert a one-time customer into a regular, loyal customer who will become a brand ambassador. Tune in...
It comes with little surprise that as the pandemic grows, the demand for safe, one-stop online shopping options grows, as well. The numbers reported by big-box retailers reflect this logic. Target reported the strongest quarterly...
As entrepreneurs and leaders, we talk a lot about the importance of communication. We've built up an arsenal of great tools that help us effectively reach our employees and customers, from company-wide emails that provide...
As you’re building your business, you’ll find yourself juggling many essential tasks. Product design, website management, bookkeeping, marketing and more may initially come to mind as crucial components to starting a business. There's also no...
As a new entrepreneur, you're looking for cost-effective ways to not only generate more sales, but also boost your brand, as well. There are numerous ways that you can do this. Incentivizing your customers with...
Have you ever wondered why some big-box stores and national chains give you a free $5 or $10 gift card with purchase if you spend more than a specified amount? It’s because consumers consistently spend...
Pat Flynn started an online business in 2008 after getting laid off from a job in architecture. Since then, he’s built Smart Passive Income into a thriving online community complete with a blog, podcast and...
Bringing more loyal clients to your business isn’t easy. But it is critical. Finding the diamond in the rough clients can take years of hard work. Relying on referrals and expecting a client to fall...
Today, over 3 billion people, or nearly 42 percent of the population, scroll through their social media accounts each day. For small business owners, this translates to an opportunity to engage with new and existing...
Customer demand can be fickle. What’s hot one day can be totally counter-culture the next. How, then, can a startup or small business ensure that their product or service will still be marketable in the...