HTML, plain-text or both?
Ryan Allis is the CEO and co-founder of iContact, a leading on-demand email marketing service. As CEO, he's managed iContact from its start in July 2003 to its current size with more than 90 employees and 25,000 customers worldwide. In 2005, Ryan was named by BusinessWeek as one of the "Top 25 Entrepreneurs Under 25." Ryan is also the author book Zero to One Million: How I Built a Company To $1 Million in Sales and How You Can Too, published by McGraw-Hill. As an email marketing expert, Ryan will provide guidance in his blog posts on how to enhance and improve your online marketing campaigns.
Latest posts by Ryan Allis (see all)
- Creating Email Campaigns to Measure Your Website’s Performance - October 29, 2014
- Email Marketing Review - November 21, 2008
- Segmenting Email Campaigns: What Criteria Should You Use - November 18, 2008
In the late 90s when the majority of web surfers used Prodigy, CompuServe and AOL, every email was formatted as plain-text. AOL 5.0 brought rich-text messages that allowed a user to bold or italicize text. However, AOL 5.0 and contemporary email programs lacked the ability to display full HTML messages.
Today, most email programs have the ability to display HTML messages. However, even today 5% of email recipients cannot view HTML messages or have switched this feature off.
The solution is to send multi-part MIME messages. A multi-part MIME message is an email that includes both an HTML and plain-text message in the same document. To take advantage of this, simply create your HTML message and include a plain-text version in the same document. Recipients who have HTML messages turned on will see your fully-designed message, while the other 5% will still receive your plain-text content. Most email clients can detect MIME messages and will display only the proper message.
Next time I’ll talk about how to time your message broadcasts for the highest efficiency.