Browsing Tag

Customer Service

76 posts
customer service
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7 Ways to Empower Your Customer Service Team

You want each representative of your brand to be informed and effective in helping customers. You want them to be able to answer a question quickly and independently without the need to pass things off on a regular basis. This is especially true for a startup, where the person receiving “passed-off” questions is far too...
remote workforce
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Want Happier Customers? A Remote Workforce Could Be the Answer

Working remotely became a way of life in 2020. It went from a privilege that some had to a necessity for large swathes of the workforce. Research shows that more than half of the American workforce moved to remote work over the past year. But what now? As the world inches toward a form of...
customer service
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How to Create Consistency in Your Customer Service

Building strong relationships with your customers is one of the most crucial aspects of starting and running a successful business. Without a clear understanding of who your customers are, what they’re looking for, and how you can inspire them to purchase again, you’ll constantly be stumbling around in the dark, searching in vain for growth...
customer feedback
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Are You Making these 3 Customer Feedback Mistakes?

Most businesses are aware that consumer feedback is essential. Good customer feedback is crucial for the success of any business; however, negative reviews can ruin your company. When correctly done, getting feedback from your consumers can substantially help your business. Besides, how else will you understand what your consumers are thinking if you’re not asking?...
growing your startup
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5 Steps to Hypergrowth without Funding

Entrepreneurs, especially first-timers, have a knack for getting caught up in startup myths. These include, among others: Find your growth hack, you have to get venture funding, spend money to make money, move to Silicon Valley. These can all help in the right context, but if I’ve learned one thing as a successful serial entrepreneur,...
year of the customer
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It’s Not Too Late to Make This the Year of the Customer

This is a story about the importance of amazing customer service. Sometimes, entrepreneurs can get too caught up in the day-to-day problems and trying to make money that they forget there are actual humans purchasing their products and services. Recently, I bought a small gift for my daughter that ended up deteriorating within a few...
chris mccuiston post-pandemic playbook
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Goldfish Swim School CEO Shares 5 Must-Haves in Post-Pandemic Playbook

Over the course of the last year, it’s been remarkable to watch successful adjustments to remote work, new innovation projects and everything in between, as small businesses across the nation quickly adapted to changes brought on by the pandemic. As we’ve surpassed the one-year mark of COVID-19 and inch closer to a return to normalcy,...
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This Franchisee Shares How to Survive and Thrive During Tough Times

The year 2020 will always be synonymous with words like “tragic,” “traumatic” and “tough.” For Mosquito Authority® franchise owner B.J. Bacha, it was certainly challenging, but it was also a year when being involved in an essential business brought out the full value in being a franchisee. As many other businesses were shut down by...
deliver value boost sales
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5 Ways to Deliver Value to Your Customers and Boost Sales

Yesterday, I received the following email from a customer, whom I had spoken with on the phone earlier when she was having trouble with a discount code: “This company is a true old fashion customer service company. They have been helpful and a delight to work with. We highly recommend them and their products.” Her...
WJR Business Beat
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WJR Business Beat with Jeff Sloan: TalkDesk Study Shows Business Owners Must Have an Omnichannel Presence (Episode 203)

On this morning's WJR Business Beat, Jeff discusses the importance of having an omnichannel approach in business. What does that mean? It means that in order to succeed, business owners must meet their customers where they are, and that requires both in-person and online interactions. According to a new study just released by Talkdesk, 78%...
WJR Business Beat
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WJR Business Beat with Jeff Sloan: Best Ways to Engage Your Customers and Drive More Sales (Episode 190)

On this morning's WJR Business Beat, Jeff shares results from a recent Digital Consumer Trends Index 2021 conducted by Cheetah Digital in conjunction with Econsultancy study on the incentives that work best to engage customers and drive more sales. Among the study's findings: Discounts are still the biggest incentive, as well as speed of service, supreme...
e-commerce 2021
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5 Things E-Commerce Startups Should Focus on for Success in 2021

After a year like 2020, it’s tempting to advise any and all entrepreneurs to simply hold on for dear life in 2021. Many businesses are still scrambling to move online, and big brands are diving into e-commerce in a way that may intimidate some smaller players who are looking to break out. So, to help...
return policy
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The Basics of Creating a Useful Return Policy for E-Commerce Growth

If you run an e-commerce business, know that your return policy tells customers how much you’re willing to work with them if something goes wrong. Policies build trust and help people know they’ll be taken care of, or if their frustrations are going to be ignored. Return policies tell customers how much you value them...
holiday marketing
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The Procrastinator’s Guide to Holiday Marketing

So, you’ve waited a bit too long this year to plan out a carefully-crafted holiday marketing strategy for your startup. You’ve been busy, the day-to-day hustle and bustle has absorbed your attention, and time has gotten away from you. But there’s still time to pull off a successful holiday marketing campaign. Here, we’ve collected six...
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How to Use a Messenger Chatbot to Automate FAQs About Your Business

Chatbots are an entrepreneur's secret weapon. They can engage and assist your prospects or customers on autopilot, saving you precious time and resources. So, what is a chatbot, exactly? It's simply a piece of software that can be set up to automatically converse back and forth with a customer. While bots can be used to...
Dropshipping e-commerce store
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How to Make Passive Income with a Dropshipping Store

After my husband passed away unexpectedly in 2006, I decided to launch a side hustle to help me feel more financially secure. But, as a therapist who was used to earning money based on “billable hours,” the concept of earning money in my sleep was foreign. I began my first side hustle as a freelance...
online store
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10 Tips to Optimize Your Online Store for More Leads and Sales

We can expect online shopping to continue growing this year and beyond, especially as consumers are increasingly looking for more convenience and better options during the COVID-19 crisis. Even Statista predicts that the e-commerce industry is set to become a $4.2 trillion industry by the end of 2020. It's not enough to simply have an...
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The Power of Your Marketing Message

We’re now calling post-COVID life "the new normal." How long will this "new normal" last? What does the new normal mean for businesses, especially for startups? When attracting new customers or even when serving the ones you already have, there are several things that will remain true, no matter how the “new normal” evolves. In order...
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6 Essential Tools Your Startup Can’t Live Without

Believe it or not, the year and the decade are coming to a close. Now is the time time for business owners to start planning for an uncertain year ahead, not to mention the years to come.  Every startup has its own challenges to face—up and down sales, late invoices, hiring difficulties and more. On...
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How Your Brick-and-Mortar Business Can Remain Competitive in an Online World

With so much competition from online behemoths like Amazon and Walmart, smaller businesses may wonder how they'll ever survive. The retail market space and its competition are no longer composed of just those stores within a local radius. Entrepreneurs are now competing with sellers nationwide that order in bulk and offer deep discounts. Add Amazon...