Browsing Tag

customer relationship management

16 posts
AI for retail
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How to Use AI to Successfully Build and Scale Your Retail Business

Starting a business is no easy task. The commitment and time sacrifice are significant, and the expenditure of capital combined with the stress of managing numerous tasks can be overwhelming. Growing your business can be equally as challenging. In addition to facing operational issues, you also need to take into consideration the management of additional...
digital tools
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13 Digital Tools Every New Business Needs

Modern startups run on digital tools. From communicating with customers, collaborating internally or protecting their assets, entrepreneurs should know that there’s a digital platform or service for everything. The truth is, those that don’t embrace technology risk being left behind, especially during the COVID-19 pandemic. In order to stay afloat, entrepreneurs must start off strong...
CRM and marketing automation
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How to Use CRM and Marketing Automation to Improve Your Scalability

Automation has become a business essential. For entrepreneurs looking to grow their business, the question always is, “How can I work smarter, not harder?” That’s where the power of marketing automation and your customer relationship management (CRM) comes into play. With such high demand to cut down on costs while increasing profitability, businesses are turning...
sales
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5 Ways to Revitalize Your Sales Efforts During Tough Times

Right now, entrepreneurs and small business owners are likely getting in their own way when it comes to sales, whether from fearing the future or feeling like their offerings are no longer relevant or important. If you’ve lost a few clients or opportunities due to COVID-19, you might lack confidence and assume that now isn’t...
pat flynn superfans
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Thought Leader Pat Flynn Shares the Keys to Attracting Superfans

Pat Flynn started an online business in 2008 after getting laid off from a job in architecture. Since then, he’s built Smart Passive Income into a thriving online community complete with a blog, podcast and online courses. The Smart Passive Income Podcast has been downloaded over 58 million times, and Flynn’s insights on online entrepreneurship...
customer relationships
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How Growing Businesses Can Maintain Customer Relationships Like it’s Day One

Today’s most successful startups are growing fast. Yet, with fast growth comes an expanded customer base; and with it, the potential to lose the close relationships you had in the early days. Customer experience is more important now than ever. A recent Walker study reported that customer experience will overtake product and price as the...
digital marketing
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10 Best Free Digital Marketing Tools for Entrepreneurs

The internet is full of free digital marketing tools for entrepreneurs, like you, trying to take their business to the next level, without a hit to their bottom line. With so many powerful and free tools only a click away, what have you got to lose? Your personal information, that’s what. Most free tools, while...
marketing
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5 Best Practices for Proving Marketing ROI

The first quarter is coming to a close, so it’s time to begin evaluating your marketing performance to determine what areas have been most successful and which should be budgeted for in the upcoming year. Proving the return on investment (ROI) of a particular marketing initiative can be challenging, especially since, most often, more than...
customer relationship management
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5 Reasons Why Your Startup Should Use a Customer Relationship Management Solution

Some entrepreneurs hold the notion that customer relationship management (CRM) solutions are like marble lobbies and corporate jets: fine for large enterprises, but unnecessary and expensive for startups and small companies. But how wrong they are. The misconception arose in the technology's early days, when the software was seven-figure expensive and required installation teams to...
point of sale
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How New Generation Point of Sale Systems Can Help Retain Customers

If your startup plans include a brick and mortar store, no doubt the selection of a point of sale (POS) system is on the list of purchases before you open your doors. Today’s entrepreneur, however, has more to consider outside of the traditional in-store POS system. Recent technology allows point of sale systems to not...
customer relationship management
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Automating Customer Relationship Management for Your Startup’s Website

You've set up your website, started your marketing campaigns and hired a great customer service team for your startup business. Yet, you still feel behind and like all the pieces aren't connecting. Don't worry — that's common for startups, and there is a solution. By connecting a customer relationship management (CRM) software program with your...
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Institutional Sludge

As most of you know, we travel a great deal for our business endeavors with StartupNation. There's no denying it, air travel is just undeniably stressful at times. However, we recently traveled on one of those “no frills” airlines and found to our surprise that the experience was less stressful than it tends to be...
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Bad Customer Service Goes a Long Way in the Wrong Direction

This happens only once in a great while, but when it does it really especially stands out – in a terribly bad way. I actually boldly announced in a small business establishment this past weekend to anyone within earshot that I will never ever return to that particular place of business again because of the...
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Is the customer always right?

This evening we received an email from an irate customer who had no reason to be. He was challenged when accessing one of our digital products, and closed the email off with "How much is YOUR time worth?" The insinuation was insulting, especially given the degree of customer service we had shown him prior to...